Assistant Store Manager

Big Yellow Group; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Quarterly bonus

Pension scheme

Sharesave scheme

Free on-site parking

Salary reviews

Job summary

Big Yellow Self Storage is seeking an Assistant Store Manager to lead daily store operations in Sheen. You will supervise a team, drive sales, and maintain excellent customer service while ensuring smooth store performance.

The role offers a structured schedule, quarterly bonuses and a focus on work-life balance with predictable hours and personal development opportunities.

Qualifications

• Proactive, takes initiative and enjoys working closely with others to deliver strong results.
• Enjoys helping people and providing excellent customer service.
• Confident communicating face-to-face, over the phone and by email.
• Likes working as part of a team and staying organised.

Responsibilities

• Leading from the front with your team.
• Encourage a positive and flexible approach to daily management of the store/team.
• Managing, recognising and rewarding your team whilst maximising the performance of your store.
• Identify the potential of your team to ensure a strong pipeline of talent.
• Ownership of store financial contribution to drive sales and control costs.
• Providing friendly, professional customer service in person, by phone and email.
• Understanding customer requirements and recommending suitable storage solutions.
• Building positive relationships with customers and your team.
• Supporting the day-to-day running of the store.
• Working closely with colleagues to create a positive team environment.
• Take responsibility for all aspects of store operations in the Store Manager's absence.

Skills

Customer service

Team leadership

Communication

Organisation

Proactivity

Job description

About The Role

Assistant Store Manager

Location:Sheen TW9 4LN

Salary & Benefits

£30,660 per year + quarterly bonus + excellent benefits

Join a supportive team where your contribution is recognised and rewarded.

What you'll receive:

• Competitive annual salary
• Quarterly team bonus (typically averaging 10–12%)
• Annual salary reviews
• Generous pension scheme
• Sharesave scheme
• Free on-site parking
• Long-service reward vouchers
• 28 days' holiday, increasing with service
• An extra day off for your birthday
• Enhanced parental and adoption leave packages
• Discounted gym memberships
• Paid volunteering day each year
• Regular social events and team activities

Work-Life Balance

We understand that having time for life outside work matters.

Working pattern:

• 40 hours per week
• Any 5 days from 7
• Fair and advanced rota planning
• You won't be expected to work every weekend
• Predictable schedules to help you plan personal commitments

Shift times:

Weekdays

• 8:15am – 4:45pm, or
• 9:15am – 5:45pm

Saturday

• 8:45am – 5:45pm

Sunday

• 9:45am – 4:15pm

Training & Career Development

No storage industry experience? No problem.

From your first day, you'll receive:

• A comprehensive induction programme
• Ongoing coaching and mentoring
• Support from a dedicated Learning & Development specialist
• Access to e-learning and classroom-based training
• Clear career progression opportunities
• Guidance from an experienced management team

Whether you're looking to build new skills or develop a long-term career, we'll support your growth.

About the Role

This is a varied, customer-focused position where you'll help people during important life moments such as moving home, renovating, travelling or needing extra space. You`ll be working closely with the Store Manager to help drive success of store performance and your teams development.

Working at Big Yellow Self Storage: a job like no other

You'll spend most of your time helping customers, finding solutions and ensuring the store runs smoothly.

Key responsibilities:

• Leading from the front with your team
• Encourage a positive and flexible approach to daily management of the store/team
• Managing, recognising and rewarding your team whilst maximising the performance of your store
• Identify the potential of your team to ensure a strong pipeline of talent
• Ownership of store financial contribution in order to drive sales and control costs
• Providing friendly, professional customer service in person, by phone and email
• Understanding customer requirements and recommending suitable storage solutions
• Building positive relationships with customers and your team
• Supporting the day-to-day running of the store
• Working closely with colleagues to create a positive team environment
• Take responsibility for all aspects of store operations in the Store Managers absence

Physical requirements:

Some light physical activity is involved, such as moving equipment and carrying out store checks. Full training and equipment are provided.

About You

We're looking for someone who:

• Is proactive, takes initiative and enjoys working closely with others to deliver strong results
• Enjoys helping people and providing excellent customer service
• Is confident communicating face-to-face, over the phone and by email
• Likes working as part of a team
• Can stay organised and manage multiple tasks
• Has a positive, can-do attitude
• Is comfortable using computer systems
• Takes pride in maintaining high standards

Could This Be the Right Role for You?

Ask yourself:

• Do you enjoy talking to customers and finding solutions to their needs?
• Are you looking for a role with predictable hours and genuine work-life balance?
• Would you like clear opportunities for training and career progression?
• Do you enjoy working in a supportive team environment?
• Are you motivated by bonuses and rewards for success?
• Do you want a role that combines customer service with variety and responsibility?

If so, we'd love to hear from you.

About Us

We believe great talent comes from all backgrounds and experiences. We're committed to creating an inclusive workplace where everyone has the opportunity to build a successful and rewarding career.

We welcome applications from all suitably qualified candidates, regardless of race, ethnicity, gender, religion or belief, sexual orientation, age, disability, caring responsibilities or background.

If you require any adjustments or additional support at any stage of the recruitment process, please let us know and we'll do our best to accommodate your needs.

We also encourage neurodivergent candidates to tell us about any adjustments that would help them perform at their best during the application or interview process. This could include additional time for assessments, advance information about the interview format or adjustments to the interview environment. We are committed to providing a fair and supportive recruitment experience and ensuring every candidate has the opportunity to demonstrate their skills, experience and potential.