Assistant Store Manager

British Heart Foundation; Greater London; On-site; GBP 24,000 - 28,000; Part time

Benefits offered by this job

38 days annual leave

Wagestream

Support leave

Family policies

Staff discount 25%

Health cash plan

24/7 Virtual GP

Pension 10%

Cycle to work

Gym discounts

Retail discounts

Job summary

British Heart Foundation in London is seeking an Assistant Store Manager for our fashion store in Teddington. You will support the Store Manager with daily operations and step in during their absence.

You will inspire and coach staff and volunteers to deliver an exceptional customer journey, drive sales, manage visual merchandising, and contribute to recruitment and fundraising campaigns. The role requires weekend and bank holiday flexibility on a rota.

Qualifications

• Experience in a customer facing role
• Supervisory experience
• Commercially driven to encourage new ideas
• Inclusive approach to developing teams
• Passion for delivering exceptional customer service and achieving the highest retail standards
• Results driven but with a recognition of right result, right way.

Responsibilities

• Support the Store Manager with day-to-day running of the store and take full responsibility in their absence.
• Inspire and support staff and volunteers to deliver an excellent customer journey that reflects our values.
• Ensure the highest standard of customer service and achieve targets.
• Maintain a high standard of visual merchandising and maximise sales through physical and digital channels.
• Support with recruitment and development of volunteers and with campaign activities.
• Work with the manager to generate stock.
• Stores operate 7 days a week; participate in weekend/bank holiday rota.

Job description

Are you looking for an opportunity to progress in store management?

We’re looking for an Assistant Store Manager to join our fashion store team in Teddington so we could be the perfect match!

What does this role involve:

As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence.

Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflect our values, our Assistant Store Managerscontribute towards the success of their stores by:

• Ensuring highest standard of customer service
• Achieving targets
• Maintaining a high standard of visual merchandising
• Maximising sales through physical and digital channels
• Supporting with the recruitment and development of volunteers
• Achieving expectations within campaign activities
• Working with the manager to generate stock

Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.

Working 28 hours over our days a week Shift Monday to Saturday: 9.15 -17.15 Sunday: 10.45am - 17.15

Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life‑saving research.

What are we looking for:

• Experience in a customer facing role
• Supervisory experience
• Commercially driven to encourage new ideas
• Inclusive approach to developing teams
• Passion for delivering exceptional customer service and achieving the highest retail standards
• Results driven but with a recognition of right result, right way.

What’s important to us?

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting-edge research and innovation, which hold the keys to saving and improving more lives.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.

Belonging at BHF

We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

• 38 days annual leave(plus the option to buy and sell leave)
• Wagestream - claim early access to your wages as you earn them
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers