Assistant Store Manager

OCO - Starbucks Stores; Glasgow; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Discounted or free food

Employee discount

Store discount

Job summary

OCO - Starbucks Stores in Glasgow is seeking an experienced store leader to drive daily operations, uphold brand standards, and deliver outstanding customer experiences. You will manage partners, optimize labour and costs, and ensure the store runs smoothly.

You will coach and develop team members, foster a one-team culture, and lead by example to exceed targets. The role requires solid hospitality experience and a proactive, caring approach to people and service.

Qualifications

• Proven leadership in hospitality operations.
• Experience coaching and developing partners.
• Strong management capability with a results-driven mindset.

Responsibilities

• Lead by example and drive performance across the team.
• Exceed targets and manage costs and labour.
• Coach and develop partners to raise standards.

Skills

Leadership

Problem solving

Coaching

Job description

Job Description:

Who we are

At OCO, we are a passionate team of hospitality specialists committed to delivering the very best and we go the extra mile to exceed the expectations of our customers. We are a key franchise partner for Starbucks and have ambitious plans to grow our business.

We strive to create a warm and welcoming environment where our customers can feel at home and we pay attention to every little detail, ensuring that the basics are always done brilliantly.

With 24 sites across Scotland, and employing over 500 partners, OCO is one of the most exciting and ambitious franchise groups in the country. We are a proud Living Wage employer and offer a range of benefits for our people including 28 days holiday, food & drink discounts, and a world class training program that will set you up for an exciting, dynamic, and rewarding career full of opportunity to grow.

Our Mission

Creating a sense of belonging for our partners and customers is fundamental to our business.

Our business is about applying our collective skills and talents to make a difference to the local communities in which we operate, whilst being profitable at the same time.

Who we are looking for

Strong leadership - one team wins together

• Leads by example and holds each partner accountable for their performance, whist giving responsibility and support to deliver results.
• Motivates and inspires others. Has a great attitude to any problem and seeks advice to gain insight and understanding to problem solving.

Exceeding business goals

• Consistently delivers results which exceed targets and expectations.
• Manages all areas of the business including labour controls, cost of goods and any other costs associated with running the business.

Continuous partner development

• Creates a pipeline of succession by motivating and inspiring partners to develop their skills to achieve their career goals.
• Acts as a coach/mentor to partners assessing performance, providing feedback, and developing training programmes to improve partner performance and ensure operational standards are met.

Our people

Although we are entrusted with some of the world’s biggest brands, our values remain those of a small, family run business. We remain close to our partners and genuinely care about their wellbeing, encouraging a culture of trust and openness.

We believe in treating each other with kindness, dignity, and respect, and are immensely proud of the team, whether in-store or head office, and the work we do together

Job Types: Full-time, Permanent

Benefits:

• Discounted or free food
• Employee discount
• Store discount

Experience:

• Hospitality: 2 years (preferred)
• Management: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person