Starbucks Barista

OCO Westend Ltd; Carlisle; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

28 days holiday

Food & drink discounts

Training program

Living Wage employer

Job summary

OCO Westend Ltd is a hospitality-focused franchise partner for Starbucks, delivering warm, welcoming experiences across its sites in the UK. The business emphasizes Living Wage compensation, generous holiday entitlement, discounts on food and drink, and a world-class training programme to support personal growth and career progression.

We seek individuals who put customers first, maintain punctual attendance, work well in a fast-paced team, and remain flexible to cover early mornings, evenings,

Qualifications

• Customer-focused service delivery.
• Able to work flexible hours including weekends.
• Team player with a positive attitude.

Skills

Customer service

Attendance

Teamwork

Flexibility

Positive attitude

Willing to learn

Job description

At OCO, we are a passionate team of hospitality specialists committed to delivering the very best and we go the extra mile to exceed the expectations of our customers. We are a key franchise partner for Starbucks and have ambitious plans to grow our business.

We strive to create a warm and welcoming environment where our customers can feel at home and we pay attention to every little detail, ensuring that the basics are always done brilliantly.

With 20 sites across Scotland, and employing over 400 partners, OCO is one of the most exciting and ambitious franchise groups in the country. We are a proud Living Wage employer for all ages and offer a range of benefits for our people including 28 days holiday, food & drink discounts, and a world class training program that will set you up for an exciting, dynamic, and rewarding job full of opportunity to grow.

Our Mission

Creating a sense of belonging for our partners and customers is fundamental to our business.

Our business is about applying our collective skills and talents to make a difference to the local communities in which we operate, whilst being profitable at the same time.

Who we are looking for

One team wins together.

• Displays a customer comes first attitude, passionate about delivering the very best in customer service.
• Maintain regular and consistent attendance and punctuality.
• Ability to work effectively in a fast-paced environment.
• Able to work flexible hours that may include early mornings, evenings and weekends.
• Loves working as part of a team to achieve goals and has positive, can-do attitude.
• Experience in coffee isn't essential - we're looking for partners who love to learn and have a great attitude - we'll provide the training to help you exceed.

Our people

Although we are entrusted with some of the world's biggest brands, our values remain those of a small, family run business. We remain close to our partners and genuinely care about their wellbeing, encouraging a culture of trust and openness.

We believe in treating each other with kindness, dignity, and respect, and are immensely proud of the team, whether in-store or head office, and the work we do together.