Assistant Store Manager

Vision Express; Cardiff; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Free eyewear annual

Bonus up to £350 monthly

Family and friends discount up to 75%

33 days annual leave

Employee Assistance Program

Foundation involvement

Job summary

Vision Express in Cardiff is seeking an Assistant Store Manager to support the Store Manager in daily operations, oversee the team, deliver outstanding customer service, and help achieve sales targets while maintaining high standards of visual merchandising.

You will handle stock ordering, cash handling, and reporting, contribute to a positive work environment, and align with our mission to help customers Step Out in Confidence with tailored eye care and eyewear solutions.

Qualifications

• Problem solving for colleagues and customers.
• Delivering exceptional service with a customer-focused mindset.
• Ability to influence others with a positive attitude.

Responsibilities

• Support Store Manager in daily store operations and oversee the team.
• Ensure excellent customer service and help achieve sales targets.
• Maintain high standards of visual merchandising and store presentation.
• Assist with stock ordering and management, cash handling and reporting.
• Create a positive and productive work environment aligned with store goals.

Skills

Problem solving

Customer service

Influencing

Active listening

Calm under pressure

Teamwork

Brand representation

Job description

As an Assistant Store Manager at Vision Express, you’ll support the Store Manager in overseeing the daily operations of the store. This can include managing the team, ensuring excellent customer service, achieving sales targets, and maintaining the high standards of visual merchandising and store presentation.

You’ll assist with administrative tasks such as stock ordering and management, cash handling and reporting. You’ll play a key role in creating a positive and productive work environment, ensuring the store meets the business objectives. All our colleagues play a key part in our mission of helping our customers to ‘Step Out in Confidence’ by providing tailored and effective eye care and eyewear solutions, to help customers maximise their visual potential and enhance their lifestyle.

Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further.

• Free eyewear annually with immediate eligibility
• Monthly bonus potential up to £350 plus uncapped commission
• Family and friends discount of up to 75% with free eye tests
• 33 days annual leave with the opportunity to buy or sell holiday
• Employee Assistance Program offering confidential support for your wellbeing
• Opportunities to get involved in the OneSight EssilorLuxottica Foundation

Skills and experience we value

• Solving complex problems for colleagues and customers
• Being customer‑obsessed and delivering exceptional service
• Influencing others with a positive attitude
• Active listening and showing empathy towards customer and colleague needs
• Staying calm and supportive in challenging moments
• Working as part of a team to achieve store targets
• Bringing positive energy and representing the brand with confidence

Why Vision Express?

At Vision Express, you’ll be part of something bigger. With over 550 stores across the UK and Ireland, you’ll have opportunities to share knowledge, develop new skills, and elevate your career.

We believe our differences make us stronger. Diversity, inclusion, and mutual trust are core to our culture, helping us reach our goals and deliver exceptional results together.