Store Manager

Vision Express; Dumfries; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Sales and performance-based bonus

Competitive pension scheme

Private medical cover

33 days annual leave

Flexible health-related benefits

Discounts for friends and family

Job summary

Vision Express in Dumfries is searching for a dedicated Store Manager responsible for day-to-day operations, ensuring excellent service and meeting sales targets. The role involves managing a team, overseeing recruitment, and handling administrative tasks.

Ideal candidates should excel in leadership, communication, and sales analysis, working in a fast-paced retail environment. Benefits include performance-based bonuses, private medical cover, and 33 days of annual leave.

Qualifications

• Strong leadership and management skills.
• Great communication to convey professional terms clearly.
• Ability to work under pressure in a retail environment.

Responsibilities

• Oversee day-to-day store operations and ensure customer service excellence.
• Manage recruitment and create a positive work environment.
• Monitor sales performance and encourage team achievements.

Skills

Leadership

Customer service

Sales performance analysis

Communication

Attention to detail

Teamwork

Pressure handling

Confidence and enthusiasm

Job description

As a Store Manager at Vision Express, you’re responsible for overseeing the day‑to‑day operations of the store. This includes managing your colleagues, ensuring excellent customer service, maintaining store standards, and meeting sales targets. You’ll also handle administrative tasks such as scheduling, inventory management, and financial reporting.

You’ll also manage the recruitment for your store with the support of your peers, including your Regional Manager and our Store Support Centre colleagues. You’re responsible for creating a positive and productive work environment for your team, ensuring that all employees are trained and supported in their roles as we all play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective eyecare and eyewear solutions.

Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further.

Who are we?

We are Vision Express – with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we’re sure we will have the perfect solution for you.

We are also part of the EssilorLuxottica family, the global leader in the design, manufacture and distribution of lenses, frames and sunglasses. We house the most loved and widely‑recognised vision care and eyewear brands, including Ray‑Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands.

Who is the perfect candidate?

• Monitor and analyse sales performance data to identify areas for improvement and encourage your team to meet or exceed sales targets.
• Support your colleagues in store with strong leadership and management skills.
• Great communication and rapport building to translate professional terminology into language understood by patients.
• Exceptional attention to detail in maintaining accurate customer records, prescriptions and requirements to provide the best service and product recommendations.
• Teamwork with colleagues across the whole store team, including our Eye Care Professionals, Optical Assistants and Management.
• The ability to work under pressure and handle challenging situations in a fast‑paced retail environment.
• Confidence, passion, drive and enthusiasm.
• Support with the in‑store recruitment process.
• Training and coaching sessions with your colleagues to ensure everyone is working to the best of their ability and towards our mission to help customers ‘See More and Be More’.

Anything else you should know?

• Sales and performance‑based bonus.
• Targeted incentives.
• Competitive pension scheme.
• Private medical cover for you and your family.
• Life Assurance – 4 × your basic annual salary.
• Free eyewear annually with eligibility from day one of joining.
• Opportunities to get involved in the OneSight EssilorLuxottica Foundation.
• Discounts throughout the year for your friends and family.
• Employee Assistance Program offering confidential support and advice.
• 33 days annual leave – increasing with length of service, plus the option to buy or sell holiday.
• Flexible health‑related benefits such as a Health Cash Plan, additional life cover, critical illness cover and dental plan.
• Opportunities to join a company‑wide community with peer‑to‑peer knowledge sharing.
• Flexible lifestyle benefits such as Gymflex, dining cards, discounted travel insurance, experience days and discounted bicycles through our Cycle to Work Scheme.
• And so much more!