Assistant Store Manager

E8surveys.com; Cambridge; On-site; GBP 24,000 - 32,000; Full time

Job summary

Join a forward-thinking organization as an Assistant Store Manager in Cambridge, where your leadership will inspire a dedicated team to deliver exceptional customer service. This role involves supporting the Store Manager, driving sales through innovative ideas, and maintaining high visual merchandising standards. With a commitment to community and environmental impact, you will help fund life-saving research while enjoying generous benefits such as 38 days of annual leave, enhanced family policies, and a health cash plan. If you're passionate about retail and making a difference, this is the perfect opportunity for you!

Benefits

38 days annual leave

Wagestream - early access to wages

Holistic support leave

Enhanced family policies

25% staff discount

Health cash plan

24/7 Virtual GP access

Pension with employer contribution

Cycle to work scheme

Discounts on gym memberships

Qualifications

• Experience in a customer-facing role and supervisory experience required.
• Passion for delivering exceptional service and achieving retail standards.

Responsibilities

• Support Store Manager in daily operations and take charge when absent.
• Inspire staff to deliver excellent customer service and achieve targets.

Skills

Customer Service

Supervisory Skills

Commercial Awareness

Team Development

Results Driven

Job description

Are you looking for an opportunity to progress in store management?

We’re looking for an Assistant Store Manager to join our fashion store team in Cambridge, so we could be the perfect match!

What does this role involve:

As an Assistant Store Manager, you support the Store Manager with the day-to-day running of the store and take full responsibility in their absence.

Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflects our values, our Assistant Store Managers contribute towards the success of their stores by:

• Ensuring the highest standard of customer service
• Achieving targets
• Maintaining a high standard of visual merchandising
• Maximising sales through physical and digital channels
• Supporting with the recruitment and development of volunteers
• Achieving expectations within campaign activities
• Working with the manager to generate stock

Our stores are fast-paced and trade 7 days a week, which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.

Due to the volume of donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.

What are we looking for:

• Experience in a customer-facing role
• Supervisory experience
• Commercially driven to encourage new ideas
• Inclusive approach to developing teams
• Passion for delivering exceptional customer service and achieving the highest retail standards
• Results driven but with a recognition of right result, right way.

What’s important to us?

At the British Heart Foundation (BHF), we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores, we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.

Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever – because the cures and treatments we need are in sight. You could be part of getting us there sooner!

Our Equality, Diversity, and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

• 38 days annual leave (plus the option to buy and sell leave)
• Wagestream - claim early access to your wages as you earn them
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity, and adoption leave)
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers