Assistant Store Manager

THG; Bristol; On-site; GBP 26,000 - 36,000; Full time

Job summary

THG is seeking an Assistant Store Manager for our Bristol LOOKFANTASTIC store. You will support the Store Manager, lead on the shop floor, and step in when needed to ensure exceptional customer service and sales performance.

You will develop the team through coaching, manage events, and maintain showroom standards while driving KPI achievement and a seamless customer journey.

Qualifications

• Experience of leadership essential.
• Retail experience essential
• Minimum 2 years beauty experience essential.
• Highly organised.
• Strong communication skills.
• Full availability including weekends and bank holidays is imperative.
• Experience of using Excel, Outlook and Teams.

Responsibilities

• Deliver best-in-class customer service with personalised service to all customers.
• Build customer relationships using CRM to tailor shopping experiences.
• Create a warm, welcoming environment with a seamless customer journey from welcome to transaction.
• Resolve customer queries promptly and professionally to ensure satisfaction.
• Lead the team to achieve retail KPIs and financial goals.
• Drive sales through the customer journey and product launches.
• Plan events and connect with local businesses to drive store traffic.
• Lead on the shop floor and act as Duty Manager when required.
• Coach and develop the team, delivering on-the-spot feedback daily.
• Support HR conversations with professional, respectful communication.
• Adhere to procedures and health & safety regulations; maintain store standards.
• Stock management including receiving POs and liaising with HQ; report stock loss.
• Minimise shrinkage and proactively support loss prevention.

Skills

Leadership

Retail experience

Beauty experience

Highly organised

Strong communication

Weekend availability

Tools

Excel

Outlook

Teams

Job description

The Assistant Store Manager is an integral part of management team supporting the Store Manager in the general running of the store, and will step up to lead the store in the Managers absence. Keeping exceptional customer experience at the forefront of everything, the Assistant Store Manager will lead and motivate the team to drive service, sales and experience. The Assistant Store Manager will lead the ongoing education of the team and the events calendar for the store. Service

Service

• Ensure the store delivers a best in class level of customer service by delivering a personalised service to all customers.
• Build customer relationships using CRM to ensure all customers receive a tailored shopping experience.
• Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction.
• Resolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of your priority list.

Sales

• Lead the team to achieve set retail financial goals and KPI's.
• Drive sales through the seamless customer journey and experience, delivering personal targets and KPI goals.
• Support in business planning in line with the marketing calendar, maximising on all product launches and focuses through eventing and content creation.
• Plan and execute events, connecting with local business' and identify opportunities for exciting future events. Actively plan ways in which to drive traffic to store when needed.

People

• Lead by example on the shop floor at all times.
• Will act as the stores Duty Manager as required and lead the team, service and sales.
• Engage and inspire the in store team daily to deliver world class service.
• Coach, train and develop your team to strengthen their product knowledge, customer service levels and selling skills.
• Have confidence in delivering observational feedback. Provide on the spot feedback daily and create an open, 2-way feedback environment.
• Support HR conversations and handle difficult conversations professionally and respectfully with courage.

Operational Excellence

• Adhere to all procedures and H&S regulations.
• Ensure perfect store standards including top hygiene standards in all areas.
• Update and maintain VM of all brands.
• Complete all audits in line with deadlines.
• Strong communication to the team, HQ and all brand representatives.
• Stock management including receiving POs into the EPOS system and liaising with HQ teams to adjust stock queries and report stock loss.
• Proactively support the management of LP to minimise shrinkage.

Qualifications

• Experience of leadership essential.
• Retail experience essential
• Minimum 2 years beauty experience essential.
• Highly organised.
• Strong communication skills.
• Full availability including weekends and bank holidays is imperative.
• Experience of using Excel, Outlook and Teams.

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you'll go further, faster. LOOKFANTASTIC Lookfantastic is Europe's No1 Online Destination for Premium Beauty. Our mission is to empower people globally to look and feel fantastic every day. We work with over 800 of the world's greatest beauty brands such as MAC, Kerastase, GHD, Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe. Passion, innovation and commitment are key characteristics in this ever expanding team as we strive to become the Worlds No1 destination for Beauty. Our LOOKFANTASTIC store, based in the heart of Bristol is a destination for experiencing Beauty in a way like no other!, THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.