Assistant Store Manager | LOOKFANTASTIC

THG; West of England; On-site; GBP 21,000 - 28,000; Full time

Job summary

THG LOOKFANTASTIC Bristol is seeking an Assistant Store Manager to support the Store Manager and lead the team in delivering exceptional in-store service and sales. You will drive the customer journey, coach the team, manage events and education, and ensure luxury beauty standards across the store.

Role requires leadership, at least 2 years in beauty retail, excellent communication, strong organisational skills, and willingness to work weekends/bank holidays.

Qualifications

• Experience in leadership is essential.
• Retail experience is essential.
• Minimum 2 years beauty experience essential.
• Highly organised with strong communication.
• Full availability including weekends and bank holidays is imperative.
• Experience using Excel, Outlook and Teams.

Responsibilities

• Support the Store Manager in the day-to-day running of the store.
• Lead and motivate the team to drive service, sales and experience.
• Coordinate events and the store's education calendar.
• Maintain brand standards and customer experience on the shop floor.

Skills

Leadership

Retail experience

Beauty experience

Organised

Communication skills

Availability weekends

Customer service mindset

Tools

Excel

Outlook

Teams

Job description

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

LOOKFANTASTIC

Lookfantastic is Europe’s No1 Online Destination for Premium Beauty. Our mission is to empower people globally to look and feel fantastic every day.

We work with over 800 of the world’s greatest beauty brands such as MAC, Kerastase, GHD, Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe. Passion, innovation and commitment are key characteristics in this ever expanding team as we strive to become the Worlds No1 destination for Beauty.

Our LOOKFANTASTIC store, based in the heart of Bristol is a destination for experiencing Beauty in a way like no other!

Assistant Store Manager

Role Description

The Assistant Store Manager is an integral part of management team supporting the Store Manager in the general running of the store, and will step up to lead the store in the Managers absence. Keeping exceptional customer experience at the forefront of everything, the Assistant Store Manager will lead and motivate the team to drive service, sales and experience. The Assistant Store Manager will lead the ongoing education of the team and the events calendar for the store.

Service

• Ensure the store delivers a best in class level of customer service by delivering a personalised service to all customers.
• Build customer relationships using CRM to ensure all customers receive a tailored shopping experience.
• Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction.
• Resolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of your priority list.

Sales

• Lead the team to achieve set retail financial goals and KPI’s.
• Drive sales through the seamless customer journey and experience, delivering personal targets and KPI goals.
• Support in business planning in line with the marketing calendar, maximising on all product launches and focuses through eventing and content creation.
• Plan and execute events, connecting with local business’ and identify opportunities for exciting future events. Actively plan ways in which to drive traffic to store when needed.

People

• Lead by example on the shop floor at all times.
• Will act as the stores Duty Manager as required and lead the team, service and sales.
• Engage and inspire the in store team daily to deliver world class service.
• Coach, train and develop your team to strengthen their product knowledge, customer service levels and selling skills.
• Have confidence in delivering observational feedback. Provide on the spot feedback daily and create an open, 2-way feedback environment.
• Support HR conversations and handle difficult conversations professionally and respectfully with courage.

Operational Excellence

• Adhere to all procedures and H&S regulations.
• Ensure perfect store standards including top hygiene standards in all areas.
• Update and maintain VM of all brands.
• Complete all audits in line with deadlines.
• Strong communication to the team, HQ and all brand representatives.
• Stock management including receiving POs into the EPOS system and liaising with HQ teams to adjust stock queries and report stock loss.
• Proactively support the management of LP to minimise shrinkage.

Experience/Skills

• Experience of leadership essential.
• Retail experience essential
• Minimum 2 years beauty experience essential.
• Highly organised.
• Strong communication skills.
• Full availability including weekends and bank holidays is imperative.
• Experience of using Excel, Outlook and Teams.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.