UK Ecommerce Manager 12M FTC | LOOKFANTASTIC

THG; Manchester; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

25 days annual leave

Subsidised bus pass

On-site staff shop

Up to 50% THG staff discount

On-site gym

Job summary

THG is seeking a UK Ecommerce Manager for THG Beauty to drive daily trade plans, budgets and phasing aligned with the Senior Ecommerce Manager. You will own forecasting, KPI delivery and cross‑functional collaboration with marketing, merchandising and data teams.

You’ll lead campaigns end‑to‑end, present updates to stakeholders, and coach the team. The role is based in Manchester and offers a path to greater impact within THG’s global ecommerce platform.

Qualifications

• Excellent data handling and ability to translate insights into actions.
• Strong stakeholder communication and cross-functional collaboration.
• Experience in planning, forecasting and KPI driven environments.

Responsibilities

• Build out daily trade plans and budgets aligned with the Senior Ecommerce Manager.
• Own phasing, reforecasting and develop plans with Senior Channel Managers.
• Ensure trade plans meet targets across all metrics and KPIs.
• Campaign end-to-end ownership including buying, marketing, merch and retail media.
• Present content to stakeholders and build persuasive storytelling.
• Develop the team, onboard new starters and lead ongoing training.

Skills

Data analysis

Excel

KPI monitoring

Revenue forecasting

Stakeholder communication

Tools

Executive-level systems

Data reporting

Job description

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

Life at THG Beauty

We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.

By combining our portfolio of owned brands inclusive of ESPA, Ameliorate and Christophe Robin, with a marketplace for over 1,300 third‑party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.

THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader.

Why be a UK Ecommerce Manager at THG Beauty?

As UK Ecommerce Manager you will be responsible for building out daily trade plans and budgets, in close alignment with the Senior Ecommerce Manager. Owns phasing, reforecasting and builds out plans with Senior Channel Managers. Ensures trade plans are solid and deliver targets across all metrics.

As UK Ecommerce Manager, you’ll:

• Data Confidence: demonstrate strong understanding of data through collection, analysis, manipulation and presentation.


• Technical Ability: competently use and train others on all Executive-level systems; confident use of Excel formulas and reporting.


• Monitoring Performance: actively monitor KPI performance; proactively analyse to enhance understanding; recommend for MTG reforecast, identifying risks and opportunities.


• Target Setting: begin completing revenue and GP phasing for sign-off with Senior Ecommerce Manager; collaborate with marketing on KPI phasing.


• Campaign Management: own the campaign process end-to-end (buying, marketing, merch, retail media, creative/copy alignment); share regular progress updates.


• Daily Trade Plans & Budgets: build and own daily trade plans and budgets in close alignment with the Senior Ecommerce Manager; own phasing and reforecasting with Senior Channel Managers.


• Presentation: confidently create and present content to all levels of stakeholder; build storytelling skills.


• Delegation: effectively delegate workload fairly across the team to hit collective deadlines.


• Team Development: support development of direct reports aligned to their goals, strengths and development areas.


• Learning Opportunities: own onboarding and training for new starters; provide ongoing training.


• Relationships: strengthen and develop productive relationships across the division; establish self as a point of contact

What skills and experience do I need for this role?

• Communication: clear, concise, audience-appropriate; foster open communication by leading by example.


• Pro‑activeness: proactively drive value (monetary or knowledge) to the team and business; seek process improvements.


• Decision Making & Strategic Thinking: use data and knowledge to make decisions aligned to long‑term goals.


• Creative Innovation/Problem Solving: actively improve processes; encourage the team to contribute ideas.


• Social Awareness: read the room; flex approach based on audience.


• Adaptability: proactively respond to changing tasks through prioritisation and delegation; remain calm and positive.


• Responsibility: clear accountability and ownership of own and direct reports' responsibilities.


• Organisation: manage own and team workload; support team members to develop their own organisational methods.


• Time Management: consistently meet deadlines; delegate fairly with appropriate deadlines.


• Influencing Others: develop storytelling techniques to enhance collaboration across the division.


• Integrity/Growth Mindset: proactively challenge yourself; discuss development areas with line manager.

What’s in it for me?

Career Development

• Access bespoke development programmes that have been designed and developed by our in‑house L&D team.


• Continued development through our upskilling programme that is delivered in partnership with an industry‑leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.


• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!


• Enhanced maternity and paternity pay, depending on length of service.


• Up to 10 days compassionate leave.


• Buy back up to 3 days each year.


• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face‑to‑face and virtual appointments with our in‑house GP.


• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.


• State‑of‑the‑art on‑site gym.


• Access to our on‑site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.


• Subsidised bus pass from Manchester City Centre to our ICON office.


• Up to 50% staff discount on THG brands.


• On‑site staff shop.


• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.


• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.