Assistant Store Manager

TN United Kingdom; Biggleswade; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is on the lookout for a skilled Assistant Manager to lead a dynamic team in a fast-paced retail environment. This role involves driving sales and KPI targets while fostering a positive team culture through effective training and development. The ideal candidate will possess strong leadership and communication skills, with a proven track record of achieving sales goals. Join a company that values its employees and offers fantastic benefits, including discounts, health plans, and opportunities for personal growth. This is your chance to make a significant impact in a thriving retail environment!

Benefits

Quarterly discretionary bonus schemes

30% company discount

Exclusive deals and discounts

Access to digital health services

Health cash plans

Internal development courses

Access to apprenticeships

Discounted gym memberships

Life Assurance

Opportunities to volunteer

Qualifications

• Experience in a fast-paced retail environment with supervisory responsibilities.
• Strong ability to coach and develop team members for success.

Responsibilities

• Support the Store Manager in achieving sales and KPI targets.
• Create a positive team culture through effective training and development.
• Analyze sales data to identify opportunities for improvement.

Skills

Leadership

Communication Skills

Sales Target Achievement

Coaching and Development

Data Analysis

Customer Service

Retail Knowledge

Job description

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We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service.

Responsibilities:

1. Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets. Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth.
2. Creating a positive team culture through recruiting, training & continuously developing your staff. Building a motivated and high performing team, increasing chances of store success.
3. Analysing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity operationally & commercially.
4. Act as the point of contact for colleagues in the manager’s absence.
5. Providing excellent customer service, addressing inquiries and resolving complaints professionally.
6. Helping manage day-to-day operations, including opening and closing procedures.
7. Supporting cash management tasks, such as processing transactions and reconciling tills.
8. Participating in hiring, onboarding, and training new employees.
9. Providing feedback and coaching to colleagues to improve performance.
10. Supporting the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store audits.
6. Ensure all new colleagues complete mandatory training required.
7. Ensure employee satisfaction store or engagement survey results meet or exceed company benchmarks.
8. Assist in keeping operational costs within the allocated budget.

Skills and Experience:

1. Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
2. Passionate about retail & hold a good understanding of the latest trends and competitors.
3. Previous experience of coaching and developing individuals.
4. Strong communication skills.
5. Proven track record of achieving and exceeding sales targets and KPIs.
6. Experience in analysing KPI data to make commercial decisions.
7. Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous.
8. Promote JD Group values to internal and external stakeholders.

Employee Benefits:

We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:

• Quarterly discretionary bonus schemes
• Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health)
• Access to digital health and well-being services (TELUS Health)
• Health cash plans
• Wide range of internal development courses for personal and professional growth
• Access to apprenticeships & accredited qualifications - Earn while you learn
• Discounted gym memberships at JD Gyms
• Life Assurance
• Access to colleague networks and support initiatives for positive change
• Opportunities to volunteer and contribute to JD Foundation
• Employer engagement forums to influence positive change