Store Manager

OKA Direct; Harrogate; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

33 days holiday

Generous staff discount

Health Cash Plan

Enhanced Maternity Pay

Bonus eligibility

Employee Assistance Programme

Company pension scheme

Life assurance cover

Job summary

A leading homeware retailer in Harrogate is seeking a Store Manager to oversee daily operations and lead a passionate team. The ideal candidate will have extensive retail management experience, a strong focus on sales, and a passion for delivering outstanding customer experiences. You will be responsible for achieving sales targets, maintaining high operational standards, and fostering a collaborative work environment. The position offers a comprehensive benefits package, including generous holiday entitlement and staff discounts.

Qualifications

• Experienced retail manager with a successful track record in premium, design-led, or lifestyle retail.
• Strong leadership skills with the ability to inspire, develop, and manage a team.
• Commercially savvy, with a focus on driving sales and managing budgets.

Responsibilities

• Oversee all daily store operations ensuring high standards.
• Lead the team in delivering exceptional customer service.
• Recruit and retain a passionate retail team.
• Achieve or exceed sales targets through effective leadership.

Skills

Retail management experience

Leadership skills

Customer experience focus

Sales and commercial acumen

Organisational skills

Communication skills

Problem-solving skills

Passion for interiors

Job description

We are currently looking to recruit a Store Manager (40 hours) based at our beautiful Harrogate Store in scenic North Yorkshire, a convenient drive from Leeds and York. Surrounded by beautiful countryside, OKA Harrogate offers customers the chance to view our outdoor range as well as seasonal room sets that display most of our interiors collection, styled in inspirational ways.

The Store Manager is a key leadership role within OKA's retail business. You will be responsible for driving commercial success, maintaining exceptional operational standards, and ensuring that the store reflects our premium brand at every touchpoint. You will lead a passionate team to deliver an outstanding customer experience that inspires confidence in our products and service whether customers are furnishing an entire home or seeking the perfect finishing touch.

KEY RESPONSIBILITIES

Store Operations

• Oversee all daily store operations, ensuring high standards in visual merchandising, stock presentation, and store maintenance.
• Manage stock flow, delivery intake, inventory control, and product availability.
• Ensure compliance with all company policies and health & safety regulations.

Customer Experience

• Lead the team in delivering exceptional, personalised customer service aligned with OKA values.
• Build relationships with local clientele and encourage repeat business through effective clienteling.
• Manage customer enquiries and resolve any issues to maintain positive brand experience.

Team Leadership and Development

• Recruit, develop, and retain a passionate retail team.
• Provide coaching, training, and regular feedback to foster personal and professional growth.
• Cultivate a positive and collaborative team culture aligned with OKA's values.

Sales & Commercial Focus

• Achieve or exceed sales targets and KPIs through effective team leadership and sales initiatives.
• Monitor and analyse outlet store performance, making data-driven decisions to maximise profitability.
• Manage budgets, expenses, and stock shrinkage.

OUR VALUES

• Put the Customer First – provides exceptional internal and external customer service at all touchpoints.
• Be In It Together – approachable, personable, committed to shared success.
• Think Big – creative, innovative, solutions orientated.
• Own It – curious, persistent, drives results.
• Stay Playful – energises others, focuses on positives and opportunities, finds room for spontaneity.

ABOUT YOU

• Experienced retail manager with a successful track record in premium, design-led, or lifestyle retail.
• Strong leadership skills with the ability to inspire, develop, and manage a team.
• Commercially savvy, with a focus on driving sales and managing budgets.
• Passion for delivering exceptional customer experiences.
• Excellent organisational, communication, and problem-solving skills.
• Knowledge or passion for interiors and homewares a plus.
• Flexible and adaptable, comfortable working weekends and busy periods.

OUR BENEFITS PACKAGE

• 33 days holiday (including bank holiday entitlement), pro rata, plus.
• Length of Service increases.
• Day off for your birthday.
• Health Cash Plan.
• Generous staff discount.
• Enhanced Maternity Pay.
• Employee Assistance Programme.
• Eligibility for a discretionary company bonus scheme.
• Plus a suite of additional employee benefits including: Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.

Apply via the provided link. Bring your CV, salary expectations, notice period, and right to work information. Applicants are welcome and all are encouraged to apply.

Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well. We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British-born, today we have 15 stores across the UK – an established Interior Design and Trade business, a mail-order service and a thriving website.