Assistant Site Manager - Events (Bristol)

feverup; West of England; On-site; GBP 22,000 - 33,000; Full time

Job summary

Fever is seeking an Assistant Site Manager for a high-footfall Bristol VR venue to keep the immersive experience running smoothly. You'll work closely with the Event Manager to support the visitor journey, staff, and all technical operations.

The role requires a proactive candidate who can cover for the Event Manager during absences, manage front-of-house teams, and ensure safety and quality standards are maintained in a fast-paced environment.

Qualifications

• Proactive and technically confident with hands-on mindset.
• Able to cover for the Event Manager with short-notice decisions.
• Evenings, weekends and public holidays availability.

Responsibilities

• Support daily setup and shutdown of the VR experience; ensure systems are operational.
• Carry out pre-opening checks and calibrations; test content with the Event Manager.
• Troubleshoot on-site IT issues; escalate to partners when needed.

Skills

Front-of-house management

Technical troubleshooting

Team leadership

Tools

VR headsets

PCs

Networking

Job description

Hey there!

We're Fever , the world's leading tech platform for culture and live entertainment.

Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

Our results? We've teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?

To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Now, let's discuss this role and what you will do to help achieve Fever's mission.

Assistant Site Manager - VR Concept Venue

Location : Bristol

Contract : Freelance, September 2026 - March 2027 (potential to extend)

Pay : £16 per hour

Working Pattern : Full-time (job share considered); requires evenings, weekends, and public holiday availability. Shift pattern arranged to overlap with, and to cover for, the Event Manager (Site Manager) as needed.

Reports to : Charlotte Potter, Producer - Fever (day-to-day line management from the Event Manager / Site Manager)

Manages : Front-of-house staff (agency and in-house); full management responsibility for all staff, including cleaners and front-of-house teams, when covering for the Event Manager during periods of leave

Role Overview

We're looking for a proactive and technically confident Assistant Site Manager to support the day-to-day running of our immersive VR experience in a high-footfall Bristol venue. Working closely with the Event Manager, you'll help keep the visitor experience running smoothly, staff well supported, and systems fully operational.

This role also acts as key holiday and absence cover for the Event Manager (Site Manager), stepping up to take full responsibility for the venue - technical, operational, and people management - whenever they are away. You'll need the confidence to run the site independently at short notice, alongside your regular assistant duties.

Key Responsibilities

Technical & Operational Delivery

• Support daily setup and shutdown of the VR experience, ensuring all systems, hardware, and software are fully operational.
• Carry out pre-opening checks (hardware calibration, environment readiness, content testing) alongside or in place of the Event Manager.
• Troubleshoot first-line IT and technical issues on-site (VR headsets, PCs, networking, displays), escalating to tech support partners where needed.
• Monitor experience performance throughout the day, resolving disruptions or resets promptly.
• Maintain stock of consumables (e.g., sanitisation wipes, headset liners) and uphold hygiene protocols.
• Assist in keeping technical documentation up to date and support training of team members on troubleshooting procedures.

Venue Operations (Ground Floor)

• Help ensure the ground floor VR experience space is clean, safe, and visitor-ready at all times.
• Coordinate cleaning and reactive maintenance for the VR zone, including public and back-of-house areas.
• Support queue management, timed entry, and visitor flow, particularly during peak periods.

Team Support & Holiday Cover

• Assist in line managing front-of-house staff, including agency team members, day to day.
• Support daily staff briefings, rota coordination, and shift cover.
• Model high standards of customer service and professionalism for the wider team.
• Help train new team members on VR-specific procedures, safety, and technical protocols.
• Take full ownership of team management, rotas, and briefings during any period covering for the Event Manager, ensuring continuity of standards and cover.

Health & Safety

• Support daily safety and cleanliness walkarounds of the VR area.
• Act as a trained first aider for the venue, leading incident response (first aid, equipment malfunctions, or guest complaints), including full responsibility for this when covering for the Event Manager.
• Help keep risk assessments for the VR zone up to date and log incidents or near misses.
• Ensure staff are trained in relevant H&S procedures, including emergency evacuations and manual handling (if required).

Customer Experience

• Help maintain a welcoming, engaging, and inclusive atmosphere for all guests.
• Act as a point of escalation for visitor queries or complaints, and the main escalation point when covering for the Event Manager.
• Support customer feedback mechanisms and feed insights back to the Producer and Event Manager.

Communication & Reporting

• Provide handovers to the Event Manager (or