Retail Cover Supervisor (zero hours) - Yardley

Blue Cross For Pets; Birmingham; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Wellbeing programmes

GP access via MetLife

Employer pension contribution

Staff discounts across retailers

Job summary

Blue Cross is seeking a Retail Cover Supervisor for its Yardley shop in Birmingham. This zero hours role involves supervising staff and volunteers, ensuring customers have a welcoming shopping experience, and helping with donations, pricing, and display upkeep.

You will support a busy shop environment, drive Gift Aid, and maintain a tidy, appealing space. Prior retail supervisory experience is valued and shifts vary, with a total hourly rate of £14.24 including holiday pay.

Qualifications

• You’ll bring previous retail experience, including some time spent supervising or managing.
• Flexibility is important as shifts vary so you’ll be happy to jump in when needed.
• You’ll also be organised, practical and ready to get stuck into whatever the day brings.

Responsibilities

• Provide excellent customer service and welcome visitors in a busy charity shop.
• Drive Gift Aid sign-ups and process donations.
• Price items to maximise fundraising and maintain an attractive shop floor.
• Support and motivate volunteers and help run the shop smoothly.

Skills

Customer service

Volunteer supervision

Merchandising

Teamwork

Job description

Retail Cover Supervisor (zero hours) - Yardley

Application Deadline: 20 October 2026

Department: Fundraising, Comms & Engagement

Employment Type: Zero Hours

Location: Yardley

Compensation: £14.24 / hour

Description

Contract: Zero Hours

Salary: £14.24 p/hour

Location: Birmingham B25 8UJ

Closing date: Tuesday 20th October 2026

Love retail and making a difference?

Our busy charity shop is looking for a Zero Hours Cover Supervisor to help keep the shop running smoothly, support our volunteers, and welcome customers searching for their next great find.

More about the role

Customer service is at the heart of everything we do. You’ll ensure every visitor feels welcome – two-legged or four! – and that the shop is a friendly, inviting place to browse. You’ll also champion Blue Cross and the incredible work we do for pets and people whenever the opportunity arises.

On the sales side, you’ll drive Gift Aid sign-ups, process donations, price items to maximise fundraising and keep the shop floor looking its best. From eye-catching window displays to tidy rails and shelves, you’ll ensure everything is attractive, safe, and ready to sell. This new shop space is a great place to work, acting as a mini hub for stock, with plenty of treasures waiting to be discovered.

You’ll also support our fantastic team of volunteers, keeping the day running smoothly while maintaining a positive and fun atmosphere. We have a highly motivated team who are brilliant, team-focused, and actively involved in local events, creating a busy but friendly working environment.

If you have retail management experience, enjoy variety, and thrive in a community-driven environment, this is a role where you can make a real difference every day.

This is a zero-hours contract, which means your hours will vary based on the shop’s needs. For this role, the total hourly rate is £14.24, including additional elements like holiday pay.

About you

You’ll bring previous retail experience, including some time spent supervising or managing and you’ll be confident working with all sorts of customers. Flexibility is important as shifts vary so you’ll be happy to jump in when needed. You’ll also be organised, practical and ready to get stuck into whatever the day brings.

• Support and motivate our wonderful volunteers
• Help customers feel right at home (dogs too!)
• Keep the shop floor looking its best
• Make sure donations are processed, priced, and ready to sell
• Bring energy, organisation and a sense of humour to the shift

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes:

• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Pension scheme with enhanced employer contribution
• Charity worker discounts across a variety of retailers

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.