Assistant shop manager / online sales support

Sense; Birmingham; On-site; GBP 15,000 - 21,000; Part time

Job summary

Sense in Sheldon/Shirley is hiring an Assistant Shop Manager for a part-time, permanent role at 7.5 hours per week, with a salary of £13 per hour. You will work closely with the Shop Manager to maintain high standards, drive sales, and support online sales activity.

You will recruit and motivate volunteers, arrange displays, and ensure smooth daily operations in-store and online. The role requires enthusiasm, organisational skills, and strong customer service.

Qualifications

• Experience providing excellent customer service.
• Experience recruiting, managing and motivating a team.
• Able to work on your own initiative and with others.
• Strong organisational and prioritisation skills.
• Confident handling numbers and admin tasks.
• Clear communication with customers and colleagues.
• Motivates self and others in a busy shop environment.
• Interest in fashion trends and store presentation.
• Professional, respectful attitude with staff and volunteers.
• Proficiency with online sales and auctioning tools.

Responsibilities

• Support the Shop Manager to maximise sales and meet targets.
• Deliver excellent customer service and uphold shop standards.
• Create attractive displays and keep the shop tidy and welcoming.
• Price, rotate and manage donated stock.
• Assist recruitment, training and motivation of volunteers.
• Engage with the local community for stock, volunteering and fundraising.
• Complete shop administration and cash handling procedures.
• Maintain a safe environment for customers, staff and volunteers.
• Support other Sense shops in the area when required.
• Handle online sales and participate in online auctions.

Skills

Customer service

Team management

Organisational skills

Communication

Numeracy / numbers

Tools

Online sales platforms

Online auctioning

Job description

Are you looking for a new opportunity where you can be part of a fantastic team and help make a real difference? Do you enjoy working with people, delivering great customer service and creating a shop customers want to come back to?

We’re looking for an Assistant Shop Manager to join our team at the Sense shop in Sheldon/Shirley.

This is a permanent, part-time role working 7.5 hours per week, with a salary of £13 per hour.

As Assistant Shop Manager, you'll work closely with the Shop Manager to help deliver excellent standards across the shop, maximise sales and generate vital income for Sense. You will also be heavily involved in the supporting online sales for the store.

You’ll help create a welcoming and engaging environment for our customers, ensuring the shop is well presented, organised and stocked. From creating attractive displays and maintaining excellent customer service to pricing and rotating stock, you’ll play an important role in the day-to-day success of the shop.

People are at the heart of our shops. You’ll help recruit, support and motivate our fantastic team of volunteers, delegate tasks according to people’s skills and training and help create a positive working environment where everyone can contribute.

You’ll also get involved with the local community, promoting the work of Sense and helping to generate donated stock, recruit volunteers and support fundraising opportunities.

Some of your key responsibilities will include:

• Supporting the Shop Manager to maximise sales and achieve the shop's targets
• Delivering excellent customer service and maintaining high shop standards
• Creating attractive displays and keeping the shop clean, organised and welcoming
• Pricing, rotating and managing donated stock
• Supporting the recruitment, training and motivation of volunteers
• Engaging with the local community to generate stock, volunteering and fundraising opportunities
• Completing shop administration and following cash-handling and banking procedures
• Helping maintain a safe environment for customers, staff and volunteers
• Supporting other Sense shops within the area when required
• Online sales and auctioning

What we're looking for

We're looking for someone who is enthusiastic, organised and confident working with both customers and colleagues.

You’ll need:

• Experience of providing excellent customer service
• Experience of recruiting, managing and motivating a team
• The ability to work effectively on your own initiative and as part of a team
• Strong organisational and prioritisation skills
• Confidence working with numbers and completing administrative tasks
• Good communication skills and confidence engaging with members of the public
• The ability to motivate yourself and others
• An interest in and awareness of fashion trends
• The ability to handle confidential information appropriately
• A professional and respectful approach when working with customers, volunteers and colleagues
• Strong computer skills and experience in online sales and online auctioning

Previous retail experience, knowledge of selling and merchandising or experience conducting performance development reviews would be an advantage, but isn't essential.

You’ll need to be willing to work Saturdays, some Sundays and Bank Holidays as required, undertake relevant training and occasionally support other Sense shops. The role also involves handling stock, including lifting heavy or bulky items.

About Sense

Sense is a leading disability charity, here to break down barriers alongside disabled people with complex needs. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Together, we drive change, building a future where everyone has the power, choice and control to live the lives we choose.

We’re proud to be a Disability Confident Leader and a charity where people can grow their skills and careers in a supportive, flexible environment.

As part of our new three-year strategy, we’re delivering a transformational plan focused on strengthening support for disabled people with complex needs, driving social change and creating a fairer, more equal future.

Our Values

Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers:

• We’re better together

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. This role is subject to a Standard DBS check.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential.

We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.