Assistant shop manager

Sense; Margate; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

24 days' holiday + bank holiday entit.

Leadership development

Training opportunities

Flexible working

Health and wellbeing support

Pension scheme

Job summary

Sense is seeking an enthusiastic Assistant Shop Manager for our Margate charity shop to help deliver excellent customer service, support volunteers and raise funds for people with complex disabilities. The role is permanent, part-time (22.5 hours) at £13.00 per hour.

You will work with the Shop Manager to run a welcoming, well-organised shop and help develop retail skills while supporting the local community.

Qualifications

• Experience delivering excellent customer service to shoppers.
• Ability to work independently and as part of a team.
• Strong organisational and prioritisation skills.
• Good numeracy and cash handling confidence.
• Interest in fashion/retail and creating attractive displays.
• Willingness to support volunteers and training when required.
• Flexible to work weekends/bank holidays.

Responsibilities

• Support the Shop Manager with day-to-day running of the shop.
• Deliver excellent customer service and create a welcoming environment.
• Assist in achieving sales targets and maximise income through stock management.
• Sort, price and display donated items to maintain attractive displays.
• Support, motivate and guide volunteers in daily activities.
• Maintain shop cleanliness, presentation and organisation.
• Assist with cash handling, administration and stock control procedures.
• Promote Sense and encourage donations, volunteering and community engagement.
• Follow Sense policies, including health and safety and safeguarding.
• Take responsibility for shop operations in the Shop Manager's absence.

Skills

Customer service

Teamwork

Organisational skills

Numeracy

Communication

Retail

Volunteer support

Flexibility

Job description

Could you be our next Assistant Shop Manager?

We're looking for an enthusiastic and motivated Assistant Shop Manager to join our Sense charity shop in Margate, helping to deliver excellent customer service, support our volunteers and raise vital funds for people with complex disabilities.

This is a permanent, part-time role working 22.5 hours per week, with a salary of £13.00 per hour. You'll need to be flexible to work varied shifts, including weekends and bank holidays, depending on the needs of the shop.

As Assistant Shop Manager, you'll work alongside the Shop Manager to support the day-to-day running of the shop, ensuring it remains a welcoming, well-organised and successful part of the local community.

You’ll help create an enjoyable shopping experience for customers, maintain attractive displays and support the effective management of donated stock. You’ll also play an important role in encouraging and supporting our volunteers, helping to create a positive environment where everyone feels valued.

The duties are varied and no two days will be the same. From serving customers and sorting donations to supporting sales targets and helping with shop administration, you’ll have the opportunity to develop your retail skills while contributing to a meaningful cause.

Some of your key responsibilities will include:

• Supporting the Shop Manager with the day-to-day running of the shop
• Delivering excellent customer service and creating a welcoming shopping environment
• Helping to achieve sales targets and maximise income through effective stock management
• Sorting, pricing and displaying donated items to maintain attractive shop displays
• Supporting, motivating and guiding volunteers in their daily activities
• Maintaining high standards of cleanliness, presentation and organisation throughout the shop
• Assisting with cash handling, administration and stock control procedures
• Helping to promote Sense and encourage donations, volunteering and community engagement
• Following Sense policies and procedures, including health and safety and safeguarding requirements
• Taking responsibility for the shop when required, ensuring it continues to operate smoothly in the Shop Manager's absence

What we're looking for:

We're looking for someone who is friendly, organised and enthusiastic, with a passion for delivering excellent customer service and supporting the work of Sense.

You’ll need:

• Experience of working with customers and providing excellent customer service
• The ability to work independently and as part of a team
• Good communication and interpersonal skills, with the ability to engage positively with customers, colleagues and volunteers
• Strong organisational skills and the ability to prioritise tasks effectively
• Good numeracy skills and confidence handling money and completing basic administrative tasks
• An interest in fashion, retail and creating attractive shop displays
• A positive, proactive approach with the ability to motivate and support others
• The ability to maintain confidentiality and represent Sense in a professional and respectful manner
• The willingness to undertake relevant training and support other shops when required
• Flexibility to work across a seven-day trading week, including weekends and bank holidays when required
• Previous experience working in a retail environment, particularly within charity retail, would be an advantage, as would experience of merchandising, stock management or supporting volunteers.

About our Margate shop

Our Sense charity shop in Margate plays an important role in raising vital funds to support people with complex disabilities.

As Assistant Shop Manager, you'll help create a welcoming shopping environment, build positive relationships with local customers and donors and support a dedicated team of staff and volunteers.

You’ll be part of a team that works together to maximise donations, promote sustainable shopping and make a positive contribution to the local community.

The shop is located at 126 High Street, Margate, Kent, CT9 1JW.

Working at Sense gives you a wide range of benefits including:

• 24 days' holiday + bank holiday entitlement, increasing with length of service
• Free leadership and management development
• Free access to over 100 online and face-to-face training opportunities
• Flexible working and family-friendly policies
• Health and wellbeing support
• Pension Scheme

About Sense

Sense is a leading disability charity, here to break down barriers alongside disabled people with complex needs. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Together, we drive change, building a future where everyone has the power, choice and control to live the lives we choose.

We're proud to be a Disability Confident Leader and a charity where people can grow their skills and careers in a supportive, flexible environment.

As part of our new three-year strategy, we're delivering a transformational plan focused on strengthening support for disabled people with complex needs, driving social change and creating a fairer, more equal future.

For further information, visit: Transforming Sense, together: our three-year plan

Our Values

Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers:

• We're creating change
• We're always learning
• We're better together

Ready to make a difference?

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.