Assistant Shop Manager - Charity Retail Lead (9 Months)

Willen Hospice; Little Horwood; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

35 days holiday pro rata

Pension scheme

Enhanced maternity/sick pay

Employee assistance programme

Blue Light Card discounts

Job summary

Willen Hospice in Milton Keynes is seeking an Assistant Shop Manager to support the Shop Manager in daily operations of our Oxley Park shop for a 9-month fixed term. You will lead volunteers, manage stock and cash handling, and uphold charity values in the community.

You’ll ensure high-quality customer service, supervise shifts, and help drive sales targets while maintaining a welcoming and well-presented shop environment.

Qualifications

• Experience in a retail environment, ideally in a supervisory or team leader role.
• Friendly and able to lead and motivate a team.
• Great customer service and communication skills.
• Organised and confident handling money, stock and shop operations.
• Be physically fit to move and handle stock safely.
• Flexibility to work weekends and cover shifts as needed, including in other nearby shops.

Responsibilities

• Assist in the daily operation and performance of the shop to meet sales targets and KPIs.
• Support with stock processing, pricing, merchandising, and maintaining a clean, well-presented retail space.
• Ensure a high standard of customer service at all times.
• Support and supervise a team of dedicated volunteers, helping with their recruitment, training, and coordination.
• Managing rotas and delegating daily tasks in collaboration with the Shop Manager.
• Handling cash, banking, and financial records in line with charity procedures.
• Acting as a key holder, opening and closing the shop, and overseeing operations in the Manager's absence.
• Ensuring the shop complies with all health, safety, and security policies.
• Promoting the charitys values and fundraising initiatives in the local community.

Skills

Retail supervisory experience

Customer service

Team leadership

Cash handling

Stock management

Job description

Willen Hospice in Milton Keynes is seeking an Assistant Shop Manager to support the Shop Manager in daily operations of our Oxley Park shop for a 9-month fixed term. You will lead volunteers, manage stock and cash handling, and uphold charity values in the community.

You’ll ensure high-quality customer service, supervise shifts, and help drive sales targets while maintaining a welcoming and well-presented shop environment.