Assistant Shop Manager - Charity Retail (9-Month)

Willen Hospice; Stony Stratford; Vor Ort; GBP 23.000 - 27.000; Vollzeit

Benefits dieser Stelle

35 days holiday pro rata

Pension scheme

Ongoing professional development

Blue Light Card discounts

Employee Assistance Programme

Zusammenfassung

Willen Hospice in Oxley Park, Milton Keynes, is seeking an Assistant Shop Manager to support daily shop operations for a fixed-term 9-month contract. You’ll lead volunteers, manage stock, cash handling, and customer service, while helping the Shop Manager drive sales and achieve KPIs.

Set in Willen Lake, the charity shop offers a friendly team, weekend flexibility, and opportunities for training and development within a supportive retail environment.

Qualifikationen

• Experience in a retail environment, ideally in a supervisory or team leader role.
• Friendly, approachable, and able to lead and motivate a team.
• Great customer service and communication skills.
• Organised and confident handling money, stock, and shop operations.
• A team player who thrives in a fast-paced, varied environment.
• Be physically fit to move and handle stock safely.
• A commitment to the values and mission of the charity sector.
• Flexibility to work weekends and cover shifts as needed, including in other nearby shops.

Aufgaben

• Assisting in the daily operation and performance of the shop to meet sales targets and KPIs
• Supporting with stock processing, pricing, merchandising, and maintaining a clean, well-presented retail space
• Ensuring a high standard of customer service at all times
• Supporting and supervising a team of dedicated volunteers, helping with their recruitment, training, and coordination
• Managing rotas and delegating daily tasks in collaboration with the Shop Manager
• Handling cash, banking, and financial records in line with charity procedures
• Acting as a key holder, opening and closing the shop, and overseeing operations in the Manager's absence
• Ensuring the shop complies with all health, safety, and security policies
• Promoting the charitys values and fundraising initiatives in the local community

Kenntnisse

Retail supervisory experience

Team leadership

Customer service

Cash handling

Stock & merchandising

Jobbeschreibung

Willen Hospice in Oxley Park, Milton Keynes, is seeking an Assistant Shop Manager to support daily shop operations for a fixed-term 9-month contract. You’ll lead volunteers, manage stock, cash handling, and customer service, while helping the Shop Manager drive sales and achieve KPIs.

Set in Willen Lake, the charity shop offers a friendly team, weekend flexibility, and opportunities for training and development within a supportive retail environment.