Charity Shop Lead - Retail & Community Impact

Willen Hospice; Botolph Claydon; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

35 days holiday pro rata

Contributory pension scheme

Enhancements for maternity/sick pay

Ongoing professional development

Blue Light Card discounts

Employee Assistance Programme

Job summary

Willen Hospice in Milton Keynes is seeking an Assistant Shop Manager to support the Shop Manager in the daily operation of our Oxley Park shop on a fixed-term 9-month contract. You will inspire volunteers and customers alike, manage stock, pricing, merchandising, and cash handling to uphold excellent standards of service.

You will lead a team of volunteers, coordinate shifts, and ensure compliance with health and safety policies while promoting our fundraising initiatives in the local community.

Qualifications

• Experience in a retail environment, ideally in a supervisory or team leader role.
• Great customer service and communication skills.
• Organised and confident handling money, stock, and shop operations.

Responsibilities

• Assisting in the daily operation and performance of the shop to meet sales targets and KPIs.
• Supporting with stock processing, pricing, merchandising, and maintaining a clean, well-presented retail space.
• Ensuring a high standard of customer service at all times.
• Supporting and supervising a team of dedicated volunteers, helping with their recruitment, training, and coordination.
• Managing rotas and delegating daily tasks in collaboration with the Shop Manager.
• Handling cash, banking, and financial records in line with charity procedures.
• Acting as a key holder, opening and closing the shop, and overseeing operations in the Manager's absence.
• Ensuring the shop complies with all health, safety, and security policies.
• Promoting the charitys values and fundraising initiatives in the local community.

Skills

Retail experience

Supervisory role

Customer service

Money handling

Stock operations

Team leadership

Weekend flexibility

Job description

Willen Hospice in Milton Keynes is seeking an Assistant Shop Manager to support the Shop Manager in the daily operation of our Oxley Park shop on a fixed-term 9-month contract. You will inspire volunteers and customers alike, manage stock, pricing, merchandising, and cash handling to uphold excellent standards of service.

You will lead a team of volunteers, coordinate shifts, and ensure compliance with health and safety policies while promoting our fundraising initiatives in the local community.