Assistant Shop Manager – Charitable Retail Lead (9 month)

Willen Hospice; Milton Keynes; Hybrid; GBP 15,000 - 26,000; Full time

Benefits offered by this job

On-site parking

Subsidised catering

Blue Light Card discounts

Employee Assistance Programme

Job summary

Willen Hospice in Milton Keynes is seeking an Assistant Shop Manager to support the brand new pop-up children’s shop in The Kingston Centre. You will lead a small team of volunteers, drive sales, and ensure a welcoming, well-presented store.

This 9‑month fixed term role requires hands-on operation, rota planning, cash handling, and close collaboration with the Shop Manager to deliver fundraising aims and high patient-centered care through compassionate retail.

Qualifications

• Experienced in a retail environment, ideally in a supervisory or team leader role.
• Ability to lead and motivate a team and deliver great customer service.
• Organised with confidence handling money, stock, and shop operations.

Responsibilities

• Assist in daily shop operations to meet sales targets and KPIs.
• Support stock processing, pricing, merchandising, and maintaining a clean, well-presented retail space.
• Ensure a high standard of customer service at all times.
• Supervise volunteers, including recruitment, training and coordination.
• Manage rotas and delegate tasks with the Shop Manager.
• Handle cash, banking, and financial records in line with charity procedures.
• Act as a key holder, opening/closing the shop and overseeing operations in the Manager’s absence.
• Ensure compliance with health, safety, and security policies.
• Promote the charity’s values and fundraising initiatives in the local community.

Skills

Retail leadership

Customer service

Team leadership

Cash handling

Stock management

Health & safety awareness

Flexibility

Communication

Job description

Willen Hospice in Milton Keynes is seeking an Assistant Shop Manager to support the brand new pop-up children’s shop in The Kingston Centre. You will lead a small team of volunteers, drive sales, and ensure a welcoming, well-presented store.

This 9‑month fixed term role requires hands-on operation, rota planning, cash handling, and close collaboration with the Shop Manager to deliver fundraising aims and high patient-centered care through compassionate retail.