Denbigh Assistant Manager

Sense; Denbigh; On-site; GBP 8,600 - 12,000; Part time

Job summary

Sense is looking for an Assistant Shop Manager in Denbigh. This permanent, part-time role is 15 hours per week across two days, with a salary of £13 per hour. You will support the Shop Manager to drive sales, supervise volunteers and ensure a welcoming, well-presented shop.

You'll help with stock, displays, pricing and community engagement while maintaining high standards and supporting other Sense shops as needed.

Qualifications

• Experience delivering excellent customer service.
• Experience recruiting, managing and motivating a team.
• Ability to work independently and in a team.
• Strong organisational and prioritisation skills.
• Confidence with numbers and administration.
• Willingness to work Saturdays, Sundays and bank holidays.
• Interest in fashion trends.
• Professional approach with customers, volunteers and colleagues.

Responsibilities

• Support the Shop Manager to maximise sales and achieve targets.
• Create attractive displays and maintain shop presentation.
• Price, rotate and manage donated stock.
• Recruit, train and motivate volunteers.
• Liaise with the local community to promote Sense and drive fundraising opportunities.
• Complete shop administration and follow cash-handling procedures.
• Help maintain a safe environment for customers, staff and volunteers.
• Support other Sense shops in the area when required.

Skills

Customer service

Team management

Communication

Organisational skills

Job description

Are you looking for a new opportunity where you can be part of a fantastic team and help make a real difference? Do you enjoy working with people, delivering great customer service and creating a shop customers want to come back to?

We're looking for an Assistant Shop Manager to join our team at the Sense shop in Denbigh.

This is a permanent, part-time role working 15 hours per week across two days, with a salary of £13 per hour. You'll work two 7.5-hour shifts across Monday to Sunday, so flexibility to work across the week, including weekends and Bank Holidays when required, is important.

As Assistant Shop Manager, you'll work closely with the Shop Manager to help deliver excellent standards across the shop, maximise sales and generate vital income for Sense.

You'll help create a welcoming and engaging environment for our customers, ensuring the shop is well presented, organised and stocked. From creating attractive displays and maintaining excellent customer service to pricing and rotating stock, you'll play an important role in the day-to-day success of the shop.

People are at the heart of our shops. You'll help recruit, support and motivate our fantastic team of volunteers, delegate tasks according to people's skills and training and help create a positive working environment where everyone can contribute.

You'll also get involved with the local community, promoting the work of Sense and helping to generate donated stock, recruit volunteers and support fundraising opportunities.

Some of your key responsibilities will include:

Supporting the Shop Manager to maximise sales and achieve the shop's targets

Delivering excellent customer service and maintaining high shop standards

Creating attractive displays and keeping the shop clean, organised and welcoming

Pricing, rotating and managing donated stock

Supporting the recruitment, training and motivation of volunteers

Engaging with the local community to generate stock, volunteering and fundraising opportunities

Completing shop administration and following cash-handling and banking procedures

Helping maintain a safe environment for customers, staff and volunteers

Supporting other Sense shops within the area when required

What we're looking for

We're looking for someone who is enthusiastic, organised and confident working with both customers and colleagues.

You'll need:

Experience of providing excellent customer service

Experience of recruiting, managing and motivating a team

The ability to work effectively on your own initiative and as part of a team

Strong organisational and prioritisation skills

Confidence working with numbers and completing administrative tasks

Good communication skills and confidence engaging with members of the public

The ability to motivate yourself and others

An interest in and awareness of fashion trends

The ability to handle confidential information appropriately

A professional and respectful approach when working with customers, volunteers and colleagues

Previous retail experience, knowledge of selling and merchandising or experience conducting performance development reviews would be an advantage, but isn't essential.

You'll need to be willing to work Saturdays, some Sundays and Bank Holidays as required, undertake relevant training and occasionally support other Sense shops. The role also involves handling stock, including lifting heavy or bulky items.

About Sense

Sense is a leading disability charity, here to break down barriers alongside disabled people with complex needs. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Together, we drive change, building a future where everyone has the power, choice and control to live the lives we choose.

We're proud to be a Disability Confident Leader and a charity where people can grow their skills and careers in a supportive, flexible environment.

As part of our new three-year strategy, we're delivering a transformational plan focused on strengthening support for disabled people with complex needs, driving social change and creating a fairer, more equal future.

Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers:

We're creating change

We're always learning

We're better together

To apply

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. This role is subject to a Standard DBS check.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential.

We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.