Assistant Shop Manager

Disabled Workers Co; Windermere; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

35 days holiday

Pay progression

Company pension

Training and development

Wellbeing incentives

Job summary

Scope is seeking an Assistant Shop Manager for their Windermere shop. This permanent, full-time position offers a full-time salary of £24,479 a year. You will work closely with the Shop Manager to enhance sales and support a diverse team of volunteers.

Your role involves managing shop operations, leading the team, and promoting Scope’s services. Previous customer service experience and a team-oriented approach are essential for this role, which aims to create a fair future for disabled people.

Qualifications

• Proven experience in a customer-facing role with supervisory responsibilities.
• Experience working in a target-driven environment with sales focus.
• Strong communication and interpersonal skills.

Responsibilities

• Assist in managing shop operations.
• Support and motivate a diverse team.
• Drive sales and effectively manage stock.
• Deliver excellent customer service.

Skills

Customer service experience

Team leadership

Sales targets

Communication skills

IT literacy

Job description

JobDescription :

Assistant Shop Manager

Starting full-time salary £24,479 a year (£13.45 an hour)

Windermere LA23 1DX

Make a real difference to the lives of disabled people.

Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail or customer service experience and are looking for the next step in your career?

If you answered yes to these then we have the perfect opportunity for you.

The role

Permanent, 14 hours a week. (2 roles available)

Scope's Windermere shop - 33 Main Road, Windermere LA23 1DX

Please note that successful candidates will be subject to an enhanced DBS check.

We welcome all applications by 11:59pm GMT on Wednesday 14 October 2026.

As Assistant Shop Manager at Scope’s Windermere shop, you will work alongside the Shop Manager to keep the shop running smoothly each day. Every day is different. You will help increase sales, manage shop costs, and support and motivate the team.

In this role you will:

• Assist in the management of the shop operations
• Work with the Shop Manager to support, motivate, and involve a diverse team of paid employees and volunteers.
• Actively promote Scope and its services within the community.
• Support the shop manager to drive sales and effectively manage stock. Also support our online selling with identifying suitable items and listing on online selling platforms
• Help the team deliver excellent customer service.
• Deputise for the shop manager in their absence.

Please include examples in your application that show how your skills, experience, and values match the person specification in the job description.

About you

• Proven experience in a customer-facing role, with responsibility for supervising or leading a team within retail or other service-based environments
• Experience working in a target-driven environment, with a focus on achieving sales or performance goals
• Experience of working in a fast paced environment
• A team player with strong work ethic
• Strong communication and interpersonal skills
• IT literacy and numeracy skills

We welcome applications from people with lived experience of disability and from all backgrounds.

We also ask you to share how you support Scope’s values and contribute to our goal of creating a fair and equal future for disabled people.

Shop Hours

Scope shops are open every day. Some weekend and Bank Holiday cover is needed.

Full-time: 35 hours per week, five days out of seven

Part-time: Weekly hours on a seven-day rota

Job Requirements and Application Instructions

You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.

We use an anonymised application process to support our commitment to equality, diversity and inclusion. All applicants must submit an anonymised CV and complete a short online application form.

Our values

Pioneering, Courageous, Connected, Open, Fair.

We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.

Disability confident scheme

We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long-term condition, or access need. We want our colleagues to reflect the diverse communities we serve.

Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work. As part of this, we aim to offer an interview to disabled applicants who meet the essential requirements of the role.

To be considered under our Offer an Interview Scheme (previously the Guaranteed Interview Scheme), please tick the relevant box on your application form.

If you need any adjustments or support during the recruitment process, please email us via our website.

You can also find more information about requesting adjustments for interviews on our website.

Equality, Diversity and Inclusion (EDI)

EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Benefits

• 35 days holiday
• Pay progression at 6 months and 2 years
• Company pension
• Excellent training and career development
• Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)
• Wellbeing incentives, discounted gym membership, cycle-to-work scheme, and more
• Long service awards and employee recognition awards

One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable.

Address

Recruitment
Scope
Scope
Windermere
LA Lancaster
LA23 1DX

The Disabled Workers Co-operative Ltd. Reg No. 4418227