Assistant Shop Manager

British Red Cross; Sheerness; On-site; GBP 24,000; Full time

Job summary

The British Red Cross is seeking an Assistant Shop Manager in Sheerness to lead a charity shop. This role involves enhancing customer experience, managing volunteers, and driving the shop's success while making a positive impact in the community. The position offers a competitive salary and various benefits, including extensive annual leave.

Benefits

36 days annual leave

Up to 6% contributory pension

Flexible working options

Access to discount card

Wellbeing support

Team collaboration environment

Cycle2Work scheme

Interest-free commuting loan

Qualifications

• Experience from working in a retail environment.
• Excellent interpersonal skills for customer experience.
• Good understanding of financial targets.

Responsibilities

• Collaborate with the shop manager to run a customer-focused shop.
• Coordinate behind-the-scenes activities and provide excellent customer service.
• Oversee team of volunteers, managing their induction and development.

Skills

Customer Service

Interpersonal Skills

Retail Experience

Financial Understanding

IT Skills

Job description

Assistant Shop Manager

Location: Sheerness

Hours: 28 per week

Contract: Permanent

Salary: £23,620 per annum based on 35 hours per week

Are you a retail expert passionate about making a meaningful impact?

We are looking for a dynamic Assistant Shop Manager to join our friendly charity shop team. This opportunity allows you to develop your retail skills while contributing to the lives of people in your community, across the UK, and abroad. Do you want to help create a world where kindness knows no bounds?

"I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity" - Joanne, Regional Retail Manager

What does a day in the life of an Assistant Shop Manager involve?

• Collaborating with the shop manager to run a profitable, customer-focused shop that showcases the British Red Cross on the high street.
• Working on the shop floor and coordinating behind-the-scenes activities; no two days are the same.
• Creating a welcoming shopping environment and providing excellent customer service.
• Overseeing a team of dedicated volunteers, including their induction, management, and development, in collaboration with the shop manager.

To be successful as an Assistant Shop Manager, you will need:

• Experience and skills from working in a retail environment.
• Excellent interpersonal skills, enjoying providing great customer experiences and supporting a team.
• A good understanding of financial targets and measures, along with proven IT skills.
• The flexibility to work according to the store's needs.

The closing date for applications is 23:59 on Wednesday, 25th June 2025. Early applications are encouraged as we may close the advert early.

What will you get in return?

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We aim to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities and training.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Assistance: Support for mental health and wellbeing.
• Team Working: Be part of a collaborative team supporting our mission.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

At The British Red Cross, we value diversity and strive for an inclusive environment for all staff and volunteers. We are committed to enabling everyone to bring their true selves to work through various support networks and initiatives.

Together, we are the world's emergency responders