Assistant Shop Manager - Maldon Havens Hospices

Rosmerta Technologies Limited; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits as an Assistant Shop Manager at a new charity shop in Maldon. This role is perfect for those who are passionate about customer service and community support. You will play a vital role in managing shop operations, leading a dedicated team, and driving sales while promoting the charity's mission. Your contributions will help create lasting memories for families in need, making every day count in their journey. Join a supportive environment that values diversity and is committed to safeguarding the welfare of employees and patients alike. Be part of something meaningful and impactful!

Qualifications

• Experience in managing staff and volunteers in a retail environment.
• Strong skills in customer service and sales management.

Responsibilities

• Manage day-to-day operations of the shop and lead the team effectively.
• Maximize profit and minimize costs while achieving sales targets.

Skills

Leadership

Customer Service

Sales Management

Stock Management

Education

High School Diploma

Relevant Retail Experience

Tools

Ecommerce Platforms

Job description

We have an opportunity for an Assistant Shop Manager to join us in our new charity shop, opening in Maldon.

You will support the Shop Manager in delivering sales, developing the team and shop, all whilst delivering an excellent standard of customer service within the local community.

Havens Hospices provides specialist care and support for people of all ages who are living with incurable conditions and their families. Our specialist team offers a wide range of care and support options for patients and their loved ones, based on their needs and wishes. This can be in the comfort of their own home, in the hospices – Fair Havens for adults or Little Havens for children - or a combination.

Working at Havens Hospices allows you to give the gift of time to families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services.

In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you’ll be helping us continue ‘Making every day count’ for those who need us most.

At Havens Hospices we are committed to safeguarding and promoting the welfare of our employees and patients and expect all colleagues to share this commitment. We value diversity and welcome applications from all sections of the community.

Key Responsibilities:

1. To effectively manage the day-to-day running of the shop staff and volunteers, providing effective leadership and encouraging the team to maximise potential.
2. To manage stock, maximise profit and minimise costs, and achieve sales targets, initiating marketing campaigns and sales promotions.
3. Take full responsibility for managing the shop in the Shop Manager’s absence.
4. To maintain an awareness of developments in local shops, especially in the Charity/low-cost sector, updating the Shop Manager as required.
5. To maintain and develop good channels of communication with colleagues in other Havens Hospices Shops, local communities, and organisations.
6. To provide cover for other Assistant Shop Managers from time to time in other stores, as required by your Area Manager.
7. To assist in developing the shop’s ecommerce business.
8. To actively promote Gift Aid, sign up donors and support performance targets.
9. To make day-to-day decisions to ensure the successful and safe trading operation of the shop.

This advert closes on Sunday 5 Jan 2025.