Assistant Shop Manager

Octavia; London; On-site; GBP 22,000; Full time

Job summary

Octavia seeks motivated individuals for Assistant Shop Manager roles in their Central and West London shops. Successful candidates will have a passion for charity retail, excellent customer service skills, and the ability to manage volunteers effectively. This 35-hour per week role comes with a competitive salary and benefits.

Benefits

Up to 10% pension contributions

Supportive and collaborative team environment

Qualifications

• At least two years of previous experience in a retail environment.
• Understanding of making a charity shop profitable.
• Experience in high street retail or charity retail as employee/volunteer.

Responsibilities

• Support the Shop Manager in day-to-day running of the shop.
• Display donated stock appealingly to maximize sales.
• Recruit, train, and motivate a team of volunteers.

Skills

Customer service

Team working

Commercial awareness

Problem solving

Visual merchandising

Job description

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The charity retail division within Octavia is going through a very exciting period of growth. Following the appointment of a new Head of Retail and Area Manager, we have several Assistant Shop Manager opportunities across our Central and West London shops.

Our shops are instrumental in providing a sustainable source of income to support Octavia’s vital work in the community, we are a local charity supporting local people and we're looking for motivated, passionate individuals to be part of our ambitious plans.

If you have experience working in charity retail as an employee or volunteer, or you have experience in high street retail looking to move into charity, this could be a great move for you.

Responsibilities

We like to give full autonomy to Shop Managers and Assistant Managers on our shop layouts and window displays so an Assistant Shop Manager with a creative eye, experienced in visual merchandising and the customer journey would be ideal. Other duties include:

• Supporting the Shop Manager in day to day running of the shop
• Displaying donated stock in a visually appealing manner to create a high end shop feel and help maximise sales
• Achieving agreed sales targets
• Selecting and pricing items appropriately
• Working with the manager to recruit, train and motivate a team of volunteers
• Stepping up as Shop Manager when required, attending meetings and taking on necessary management duties
• Ensuring agreed sales targets and expenditure for the shop is achieved
• Delivering excellent customer service at all times
• Keeping up to date with Health & Safety guidelines to ensure staff and customers are kept safe
• Managing the Gift Aid processes
• Ensuing accurate cashing up is completed daily, completing weekly returns and dispatch documents
• Being a key holder
• Reporting any maintenance matters promptly to the shop manager or Retail department
• Supporting all fundraising activity across Octavia

Requirements

We are looking for experienced assistant shop managers or retail assistants with strong commercial acumen, who understands what is needed to make a charity shop profitable. You will have excellent customer service and the ability to oversee and manage a team of volunteers. We are also looking for:

• Experience working within a charity retail shop either as an employee or volunteer or a background in high street retail
• Excellent customer service, team working and communication skills
• Knowledge of displaying, selling and promoting high-end luxury items
• Commercial awareness and ability to create a customer journey to the highest level
• Ability to stay calm under pressure, be a problem solver and decision maker
• Good level of numeracy
• Ability to create high end visual displays and shop layout
• At least two year’s previous experience in a retail environment

This is a 35 hour per week role paying an annual salary of £21,737 plus fantastic benefits including up to 10% pension contributions and the opportunity to work in a supportive and collaborative team. Our shops are open Monday to Sunday and you will share the responsibility of opening your shop with your Shop Manager.

Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. Everyone is welcome.