Reigate Assistant Store Manager

FatFace; Reigate; On-site; GBP 20,000 - 30,000; Part time

Job summary

FatFace is seeking a passionate Assistant Store Manager to join its Reigate store. You will lead your team to deliver exceptional service, maintain high standards, and maximize sales while fostering an inclusive environment. With generous benefits and a role in a B Corp™ company, this is a great opportunity to grow your career.

Benefits

25 days holiday plus bank holidays

Perkbox platform with discounts

THRIVE learning system with resources

Dental insurance (employee-funded)

Pension scheme

24/7 EAP support

Sick pay allowances

O2 phone discount

Eye tests and glasses contributions

Enhanced family-friendly policies

Refer a friend scheme

Qualifications

• Experience in retail management or similar role is essential.
• Strong leadership skills, capable of training and developing team members.
• Ability to analyze sales data and implement effective retail strategies.

Responsibilities

• Support Store Manager in maximizing profitability and maintaining brand integrity.
• Train, coach, and develop your team for optimal performance.
• Ensure store operations run within budget and comply with all policies.

Skills

Customer Service

Team Development

Sales Analysis

Financial Management

Visual Merchandising

Job description

Role: Assistant Store Manager

Location: Reigate

Job type: Permanent, Part-Time (24 hours)

Looking for the next adventure? Named in The Sunday Times 2023 Best Places to Work, now is a great time to join our journey and build your career.

Who are we? For over 30 years, we've traveled, laughed, and grown. We believe life is for living and is more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through our clothes, actions, and values.

We are Made for Life. Considered style. Trusted quality. Sustainably sourced. Proud to be a B Corp™.

Equality and inclusion isn’t just an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You will play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalization.

Role Overview

Putting the customer at the heart of everything, you will support the Store Manager in managing the store to maximize profitability through sales, cost management, and delivering our brand. You will create an inspiring atmosphere aligned with our brand and culture, support team development, and ensure high standards are maintained across the store.

Role Responsibilities

• Lead by example, demonstrating exceptional behavior and maintaining brand integrity.
• Drive and model customer service standards to exceed expectations.
• Train, coach, and develop your team, supporting appraisals and performance reviews.
• Analyze financial data, retail strategies, and local knowledge to maximize sales and support decision-making.
• Ensure store operates within budget through scheduling, cost control, and productivity.
• Plan and organize to implement retail plans effectively.
• Communicate with Head Office to influence stock management.
• Adhere to procedures related to cash, stock, health and safety, security, and loss prevention.
• Oversee and execute visual merchandising standards, including sales and seasonal launches.
• Comply with all policies, legal obligations, and GDPR confidentiality requirements.
• In the absence of the Store Manager, take responsibilities to ensure continued store success in sales, standards, and team development.

Role Competencies

• Deliver excellent customer service focusing on customer needs and satisfaction.
• Align with the company's social and environmental mission, actively contributing to its goals.
• Offer alternative shopping channels to customers.
• Ensure crew are trained and aware of our multichannel offerings.
• Promote the FatFace vision and values in-store.
• Provide team learning, development, and coaching opportunities.
• Use local knowledge and creativity to maximize sales opportunities.
• Manage store budget through scheduling, cost controls, and productivity.

Benefits of working with us

• 25 days holiday plus bank holidays
• Perkbox platform with discounts, wellbeing content, and more
• THRIVE learning system with extensive resources
• Dental insurance (employee-funded)
• Pension scheme
• 24/7 EAP support (UNUM/Retail Trust/Fashion Textiles)
• Critical illness and death in service cover for salaried staff
• Sick pay allowances
• O2 phone discount
• Eye tests and glasses contributions (qualifying roles)
• Sabbatical leave based on service
• Enhanced family-friendly policies (e.g., maternity leave)
• Refer a friend scheme