Assistant Services Manager

Places for People; England; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading social enterprise is looking for a dynamic leader to join their housing services in Nottingham. You will play a pivotal role in supporting customer journeys through effective management and fostering strong partnerships. This position requires a compassionate individual with housing management experience and a commitment to community values.

Benefits

Competitive salary with yearly review

Pension with matched contributions up to 7%

Up to 35 days annual leave with options to buy or sell leave

Healthcare cashback plan saving up to £500

Bonus scheme for all colleagues

Training and development opportunities

Discounts from shops, cinemas, and more

Qualifications

• Proven track record in the housing sector.
• Experience with vulnerable clients and tenancy management.
• Collaboration with stakeholders and multidisciplinary teams.

Responsibilities

• Lead Customer Support Coordinators to ensure seamless customer journeys.
• Manage relationships with key stakeholders including local authorities and social services.
• Guide team through supervisions and training sessions.

Skills

Housing Management

Stakeholder Collaboration

Tenancy Management

Safeguarding

Leadership

Job description

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

More about your role

Join us as a pivotal member of our expanding services team in Nottingham. As we broaden our reach, we're seeking a dynamic individual to lead our Customer Support Coordinators towards establishing robust partnerships with stakeholders. You'll play a vital role in ensuring a seamless customer journey from referral to move-in, offering continuous tenancy management and support.

Collaborating closely with our team and partners, you'll foster vibrant communities within our services while also integrating them into the wider community. Supported by our Service Manager, you'll provide effective and professional service management, ensuring alignment with contractual, legal, and internal policy requirements. As a compassionate leader, you'll personally guide your team through regular supervisions and training sessions, ensuring their professional growth aligns with their aspirations.

Managing relationships with key stakeholders such as commissioners, local authorities, and social services will be central to your role. Additionally, you'll spearhead the identification of opportunities for service expansion and growth, aligning with regional objectives and targets.

The role will be based at the Nottingham site.

For more information, please download our job profile available on our website.

More about you

If you're seeking an exciting opportunity, we're looking for someone with a proven track record in the housing sector and a deep understanding of the unique challenges our vulnerable clients face. Your expertise in areas such as safeguarding, supporting individuals with complex needs, and tenancy management will be invaluable in this role.

Your experience collaborating with stakeholders and multidisciplinary teams within the housing sector will be highly regarded as you'll be instrumental in fostering strong partnerships to deliver exceptional services.

We're searching for a passionate individual who can inspire and motivate a team in what can sometimes be an emotionally demanding environment. Your experience in housing management is crucial and will contribute significantly to our collective success.

At Places for People, we prioritise our dedication to safer recruitment. Therefore, an Enhanced with Barring check is mandatory for this position.

Commitment to Trauma Informed Practice

At Places for People, we are committed to creating safe and supportive environments for individuals who have experienced trauma. We understand that trauma can have a profound impact on individuals, and we are dedicated to recognising the signs and symptoms of trauma, practicing empathy and respect, and using trauma-informed language. We are also committed to providing individuals with choice and autonomy, and to working collaboratively to empower them to re-establish control of their lives.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs – up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more