Assistant Service Manager — Lead a Customer Auto Team

Steven Eagell Limited; Wolverhampton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Car Benefit Scheme

Training & qualifications

Job summary

Steven Eagell Limited in Wolverhampton is seeking an Assistant Service Manager to support day-to-day service operations and drive excellent customer care.

You will work closely with Sales, Parts and Administration to improve customer retention, coach colleagues, and ensure workshop processes are followed. The role offers opportunities for progression within a respected Toyota dealership.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong customer service orientation with a calm, professional approach.
• Proactive team player who can motivate colleagues and manage priorities.
• Willingness to learn and take on additional responsibilities.

Responsibilities

• Assist the Service Manager in day-to-day service department operations.
• Maintain high levels of customer care and engagement across departments.
• Coach colleagues and monitor performance to uphold service standards.
• Handle routine service queries, warranty administration and workshop processes.
• Collaborate with Service Advisors and workshop team to address customer concerns promptly.
• Participate in local marketing initiatives to promote Toyota parts and accessories.

Skills

Communication

Customer focus

Team player

Organised

Time management

Leadership potential

Job description

Steven Eagell Limited in Wolverhampton is seeking an Assistant Service Manager to support day-to-day service operations and drive excellent customer care.

You will work closely with Sales, Parts and Administration to improve customer retention, coach colleagues, and ensure workshop processes are followed. The role offers opportunities for progression within a respected Toyota dealership.