Assistant Service Manager

Steven Eagell Limited; Wolverhampton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Car Benefit Scheme

Training & qualifications

Job summary

Steven Eagell Limited in Wolverhampton is seeking an Assistant Service Manager to support day-to-day service operations and drive excellent customer care.

You will work closely with Sales, Parts and Administration to improve customer retention, coach colleagues, and ensure workshop processes are followed. The role offers opportunities for progression within a respected Toyota dealership.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong customer service orientation with a calm, professional approach.
• Proactive team player who can motivate colleagues and manage priorities.
• Willingness to learn and take on additional responsibilities.

Responsibilities

• Assist the Service Manager in day-to-day service department operations.
• Maintain high levels of customer care and engagement across departments.
• Coach colleagues and monitor performance to uphold service standards.
• Handle routine service queries, warranty administration and workshop processes.
• Collaborate with Service Advisors and workshop team to address customer concerns promptly.
• Participate in local marketing initiatives to promote Toyota parts and accessories.

Skills

Communication

Customer focus

Team player

Organised

Time management

Leadership potential

Job description

About Steven EagellAs an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.Your Responsibilities as an Assistant Service Manager:Support the Service Manager in the day-to-day running of the service department, helping to maintain high levels of customer care and team engagement.Assist in delivering a seamless customer experience by working closely with colleagues across Sales, Parts and Administration to promote customer retention and referrals.Support the Service Manager in monitoring team performance, coaching colleagues, and ensuring customer service standards are maintained.Act as a role model by demonstrating the behaviours and values associated with the Toyota Experience and Toyota Brand Values.Provide guidance and support on routine service department matters, including customer queries, warranty administration and workshop processes, escalating issues where appropriate.Work closely with the Service Advisors and workshop team to ensure key departmental processes are followed and customer concerns are addressed promptly and professionally.Assist with local marketing initiatives and promotions, encouraging the team to identify opportunities to increase sales of Toyota parts and accessories.Help ensure customer opportunities identified by other departments are communicated and followed up appropriately.Maintain regular contact with customers following service or repair work, helping to ensure customer satisfaction and resolution of any outstanding concerns.Deputise for the Service Manager in their absence and contribute to continuous improvement initiatives that enhance customer experience, operational efficiency and departmental performance.Provide administrative and operational support to the Service Manager, helping to ensure departmental targets and objectives are achieved.What we are looking for in an Assistant Service Manager:Strong communication and interpersonal skills, with the ability to build effective relationships with customers, colleagues and manufacturer partners.Customer-focused and service-oriented, remaining calm and professional in a busy environment and committed to delivering an excellent customer experience.Commercially aware, with an understanding of service department performance and a proactive approach to identifying opportunities that benefit both the customer and the business.A confident and approachable team player, able to support and motivate colleagues while developing their own leadership skills.Highly organised with excellent time management skills and the ability to prioritise workloads effectively.A willingness to learn, develop and take on additional responsibility as part of your career progression.Professional with high standards of verbal and written communication.Flexible and adaptable, with a positive attitude towards training, development and change.Passionate about the automotive industry and committed to delivering outstanding service.What we offer you:25 days annual leave + Bank Holidays and your Birthday OffLong Service Awards / Colleague RecognitionEnhanced Maternity / Paternity at qualifying service lengthCar Benefit Scheme after successful completion of a probation periodSales IncentivesComprehensive training providedCompany pension schemeDeath in ServiceAccess to high street discounts through Perk BoxIn-house, manufacturer & professional qualificationsStaff referral schemeAccess to medical cover through Simply HealthIf you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.