Assistant Service Manager

The Avenues Trust Group; West Malling; On-site; GBP 30,000 - 38,000; Full time

Job summary

The Avenues Trust Group is seeking an Assistant Service Manager to lead a dedicated team across two supported living services in West Malling and West Kingsdown. You will work with the Service Manager to deliver person-centred supports, ensure compliance with current legislation and CQC requirements, and promote inclusive community links.

You will recruit and develop staff, supervise day-to-day operations, attend care reviews, update care plans, and model leadership through training and

Qualifications

• Experience leading a care/service delivery team in health and social care.
• Level 3–5 Health & Social Care qualification or equivalent.
• Strong leadership, coaching and ability to motivate a team.
• Capability to manage risk, safeguarding and compliance.
• Full UK driving license with access to a vehicle and business insurance.

Responsibilities

• Support the Service Manager to inspire and motivate the team to high quality standards.
• Recruit, develop and manage staff in a fair, consistent manner.
• Ensure policies, care plans and risk assessments are up to date.
• Attend care reviews and contribute to service improvement initiatives.
• Lead shifts and participate in medication administration as required.
• Promote person-centred approaches and community links.

Skills

Leadership

People management

Coaching

Risk management

Safeguarding

Compliance

Education

Level 3–5 Health & Social Care qualification

Job description

Are you ready for a new challenge where your leadership can change a life?

We are now looking for a Assistant Service Manager to join the teams across two services; one in Meadowview, West Malling - 6 individual flats in a purpose built building, all individually tenanted. Five of these flats supported across 24 hours of the day and one supported overnight only. Second location Millfield in West Kingsdown, supporting two men who share a house and are supported on a shared and individual support basis.

In this role, you will work closely with the Service Manager to inspire and motivate the team to provide a high quality service as well assist in implementing current legislation and CQC requirements. Acting as a role model in the delivery of active support, you will promote and maintain person-centered approaches and inclusive community links.

The services provide accommodation and support to people with learning disabilities to live meaningful and active lives according to their wishes. This includes, support with personal care and activities of daily living.

• Mandatory for the right candidate to hold a full UK driving license and access to a vehicle holding business insurance.

What makes this role special?

• You'll lead a skilled team who are passionate about making a difference.
• You'll have the autonomy to shape the service around the person's needs and ambitions.
• You'll work in a collaborative environment with family and professionals who are fully invested.
• You'll be backed by an organisation that puts people before profit—always.

What you'll be doing?

• Work closely with the Service Manager to inspire and motivate the team to provide a high-quality service as well assist in implementing current legislation and CQC requirements
• Maintain a practical knowledge of policies and procedures and ensure appropriate usage.
• Effectively recruit, develop and manage employees in a fair and consistent manner.
• Work with your Service Manager to reinforce a culture of continuous improvement.
• You will motivate and inspire your team to provide outstanding support through effective training, coaching and leadership by example
• Be expected to attend appointments with the people we support, attend care reviews, review and update care plans and risk assessments, record and monitor daily logs, lead shifts and administer medication
• Day to day support for the people we are supporting.
• Managing the service and the team within and meeting KPI's.

Who we're looking for

You're not just a manager, you're a mentor, motivator, and advocate. We're looking for someone who:

• Has a genuine desire to help, develop and maintain high quality service provision for the people we support in this service appropriate to their assessed needs.
• Leads by example and believes in growing others through coaching and support.
• Is confident in managing risk, safeguarding, and compliance.
• Holds (or is working toward) a Level 3–5 Health & Social Care qualification.
• Most of all, cares deeply and brings energy, warmth, and heart to everything they do.

Even if you don’t tick every box, if your values align and your hearts in the right place, we’ll help you grow the rest.

As part of our commitment to the "Disability Confident Scheme", candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage.