Assistant Service Manager

Royal Mencap Society; Plymouth; On-site; GBP 26,000 - 34,000; Full time

Job summary

Mencap in Plymouth, Devon, is offering an Assistant Service Manager on a 12 month fixed term contract. The role focuses on delivering high-quality, person-centred support and leading care teams.

You will need to be computer literate, have experience in care management, be flexible with shifts, and be willing to cover for other service managers as part of on-call arrangements. An enhanced DBS and strong decision-making are required.

Qualifications

• Experience in care management and leadership
• Computer literate
• Flexibility with shifts including weekends and on-call duties

Responsibilities

• Work with residents and the care team to ensure high-quality, person-centred support
• Monitor service quality and compliance with standards
• Be an exemplary role model for the team and support continuous development
• Liaise with families and other stakeholders to meet needs of people living in the service

Job description

We now have an exciting opportunity for a Assistant Service Manager in Plymouth, Devon area on a 12 month Fixed Term contract

At Mencap, we value a diverse and inclusive workplace and we intentionally plan for the success of our colleagues in everything we do. We welcome applications from everyone, so come as you are and join us. Together we are Mencap!

Strong leadership is key to the success of our services. We have developed an exciting leadership approach at Mencap that we call Our Leadership Way. We want to recruit leaders who can demonstrate they have the potential to excel within this framework. In return, we are committed to developing your potential even further.

The suitable candidates will ensure that our services reach the highest possible standards in terms of quality and cost effectiveness - in this way, you will help us to meet needs of the people we support and encourage real involvement and influence in what we do. You will need to be computer literate and have experience managing in care. Self-motivation, determination, confidence, passion for positive change and an ability to make difficult decisions under pressure are also key to this role.

You will need to be flexible with the days you are able to work, as you may need to work an early, late or some weekend work depending on the service needs, also to be part of the manager on call system, and be able to cover for other service managers in the area when on leave.

Key Responsibilities: Quality, Leadership and Relationships

• Work with the people living in the service and the team to ensure high-quality person-centred support

  • Monitor the quality of the service, ensuring it is fully compliant.
  • Be an exemplary role model for the team and ensure their continuous development to ensure high standards are continuously met
• Liaise with the families and other stakeholders of the people living in the service

*All roles are subject to an enhanced DBS check and suitable references.