Restaurant Team Leader

Thwaites; Keswick; Vor Ort; GBP 21.000 - 27.000; Vollzeit

Benefits dieser Stelle

40% wage stream access

28 days annual leave

Health cash plan

Employee discounts

Employee Assistance Programme

Enhanced parental pay

Apprenticeships available

Life assurance

Bespoke training programmes

Engaging work environment

Zusammenfassung

Thwaites in Keswick, United Kingdom, is searching for a Restaurant Team Leader to drive exceptional dining experiences. You’ll own day-to-day shift execution, service flow and guest interactions, leading from the front to reflect warm hospitality.

The role emphasizes proactive problem solving and maintaining high standards across service, cleanliness and compliance. You’ll coach and develop the team, manage guest seating and table turns, and ensure accurate food delivery while upholding allergen

Qualifikationen

• Experience working in a restaurant or food-led hospitality business.
• Strong service and guest interaction skills.
• Experience leading or supervising a team.
• Excellent communication and organizational skills with attention to detail.
• Ability to stay calm under pressure.
• Ability to train teams at all levels in hospitality.

Aufgaben

• Lead restaurant team during shifts, ensuring smooth operations.
• Manage service flow, guest seating, and section management.
• Deliver warm, engaging service and resolve guest issues quickly.
• Support training and development of team and onboarding of new starters.
• Ensure health and safety, food safety, and allergen processes.
• Provide clear shift briefings and maintain team motivation.

Kenntnisse

Restaurant experience

Guest interaction

Team leadership

Communication

Calm under pressure

Training teams

Energetic leadership

Reliability and progression

Jobbeschreibung

We’re looking for a Restaurant Team Leader to deliver exceptional dining experiences, ensuring the restaurant operates smoothly, efficiently and to the highest standards, always.

Reporting to the Restaurant Manager, as Restaurant Team Leader, you will take ownership of the day-to-day shift execution, service flow and guest experience, leading the team from the front and ensuring that every guest interaction reflects warm confident hospitality.

This role is critical in bring the ‘small details, big difference’ approach to life, across every stage of the dining experience.

Your day to day;

Shift Leadership & Execution:

You will lead the restaurant team during shifts, ensuring smooth and efficient operations, taking ownership of the restaurant in the absence of the Restaurant Manager. You will ensure the team is well briefed, prepared and set-up for service.

You will manage service flow, including guest seating, table turns and section management, maintaining strong pace, energy and control during busy periods. You will also support opening and closing procedures.

Guest Experience & Service Excellence

You will deliver warm, engaging and confident service at all times, ensuring every guest is welcomed and acknowledged quickly.

You will lead by example in great interaction and service standards, creating a relaxed, enjoyable and personal restaurant experience; and resolving any guest issues quickly and professionally.

Small Details, Big Difference

You will ensure key details are delivered consistently including the presentation of tables, menus, linen and crockery. You will ensure drinks are topped up pro-actively and tables are cleared and reset promptly, spotting any issues before they impact guest experience.

Service Standards and Food Delivery

You will ensure food is delivered correctly, promptly and to the right guest, maintaining strong communication between front and back of house. You will support upselling through confident product knowledge and ensure allergens are handles correctly and safely.

Team Support & Development

You will support the Restaurant Manager in training and developing the team, coaching team members on service and product knowledge and helping to build confidence and capability within the team. You will also support new starters and ensure a strong onboarding experience.

Operation Standards & Compliance

You will ensure all checklists and procedures are completed during shifts and maintain high standards of cleanliness and organization.

You will ensure compliance with health and safety, food safety and allergens processes and support stock awareness where relevant to service.

Communication & Team Engagement

You will deliver clear and effective shift briefings, communicating key information from the Restaurant Manager. You will help keep the team motivated, engaged and focused and work closely with the departments to ensure smooth service.

Who are we looking for?

• Experience working in a restaurant or food led hospitality business.
• Strong service skills and guest interaction skills.
• Some experience leading or supervising a team.
• Good communication and organizational skills with strong attention to detail.
• Ability to stay calm under pressure.
• Ability to train teams at all levels within the hospitality environment.
• Ability to lead from the front with energy and positively.
• Someone who enjoys working with people and delivering great service, who takes price in high standards
• Someone who is reliable and productive and who wants to progress in hospitality.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Generous employee discounts
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment