Assistant Restaurant & Bars Manager

Manor Hotel Meriden; Meriden; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Free onsite parking

Gym membership

Discounted food & beverage

Discounted stays within the group

Job summary

The Manor Hotel in Meriden is seeking an Assistant Restaurant & Bars Manager to deliver outstanding hospitality and lead a dedicated team. You will ensure guest care across hotel outlets, monitor service standards and actively contribute to upselling and brand standards.

Ideal candidates will have hotel/restaurant experience, strong customer service, and a professional, proactive attitude. A collaborative approach and focus on excellence are essential.

Qualifications

• Experience in a hotel or restaurant operation, ideally 4-star environment.
• Demonstrated ability to deliver exceptional service through your team.
• Strong communication and organisational skills to manage multiple outlets.

Responsibilities

• Supply and ensure the highest level of guest care and service to our guests; internal and external.
• Oversee multiple outlets ensuring service delivery and customer care for hotel and external guests.
• Monitor that food and beverage items are prepared and served to company standards and regulatory requirements; upsell where possible.
• Work with the Restaurant & Bars Manager to oversee all restaurant and bar operations including staffing and rotas.
• Manage all restaurant and bar areas across breakfast, lunch, afternoon tea and dinner services.
• Know the menu, tariffs and wine lists; understand hotel F&B service policies and procedures.
• Monitor staff performance, productivity and customer care standards.

Skills

Team leadership

Customer service

Communication

Attention to detail

Can-do attitude

Job description

The Manor Hotelis a vibrant and dynamic family business situated in the heart of Meriden. The business enterprise includes The National Motorcycle Museum & National Conference Centre and The Windmill Village Hotel, Golf Club & Spa.

Marco'srestaurants are all about the experience; the buzz; the uniqueatmosphere and the enjoyment of being out with friends and family in gorgeous, lively surroundings.

We have an exciting opportunity for an Assistant Restaurant & Bars Manager to join our hotel; you should be able to deliver amazing hospitality and thrive on the challenge of always exceeding guest’s expectations. You will be expected to achieve a level of service through the constant monitoring of brand standards, be highly attentive to detail and be capable of delivering consistent standards. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed.

You will receive a competitive salary plus amazing benefits which include free onsite parking, free membership to our state of the art gym and golf club, discounted food & beverage and discounted stays within the group.

You must have experience in a similar environment with the knowledge and confidence to deliver the role described below, combined with a passion for delivering exceptional service through your team.

Key responsibilities for the AssistantRestaurant & Bars Managerare;

• • Supply and ensure the highest possible level of guest care and service to our guests; internal and external.
• • Oversee multiple outlets ensuring that service delivery and customer care to both hotel and external guests is maintained at all times.
• • Check and monitor that all beverage and food items are prepared and served according to company standards and within statutory regulations. Promote additional sales/up selling whenever possible but always within the social responsibilities of the licensee.
• • Work alongside the Restaurant & Bars Manager to oversee all operations of the restaurant and bars including, staffing, sales, employee rotas, department
• • Manage all restaurant and bar areas, ensuring the smooth running of breakfast, lunch, afternoon tea and dinner operations.
• • Acquire a full working knowledge of the menu, tariff and wine lists together with a full knowledge of the hotel’s food and beverage service policies and procedures.
• • Monitor the standards of work, working practices, productivity and standards of customer care of all employees within the department.
• • Allocate jobs and 'stations' checking that tasks have been completed before, during and after service periods.
• • Deputise in the absence of the Restaurant & Bars Manager.
• • Assist with greeting, seating and order taking. Help guests with menu item selection and wine requirements; always anticipating their needs.
• • Establish and maintain effective communication with staff (e.g. pre-session team briefings) and senior management/colleagues.
• • Analyse key areas of improvement by utilising KPI’s and other performance targets.
• • Help with organising and running of special events. (e.g. weddings/ private dinners).
• • Assist with staff training; departmental inductions, job skills, safety, statutory requirements and development to encourage them to upsell where possible.
• • Support the implementation of new procedures, practices and standards where applicable.

The Ideal Candidate Will:

• • Have experience of working within a hotel or restaurant operation, ideally in a 4 star environment
• • Be able to deliver excellent customer service at all times and train others to follow a similar example
• • Be smart and professional in appearance with a "can do" attitude and excellent communication skills

The Essential Skills:

• • Has a passion and commitment to quality and customer service
• • Well organised and structured in your approach
• • The ability to work in an environment that demands excellence, time and energy