Assistant Residential Portfolio Manager

The Salvation Army; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A charitable organization in the UK is seeking an Assistant Residential Portfolio Manager to oversee the management of residential properties and tenants. The ideal candidate will have substantial experience in property management and a strong understanding of landlord-tenant legislation. Responsibilities include handling tenant inquiries, maintaining property reports, and conducting inspections. A commitment to excellent customer service and flexibility are essential for this role, which involves home-based work with regular travel.

Qualifications

• Strong previous experience in property management role.
• Understanding of Landlord and Tenant legislation.
• Excellent customer service skills.

Responsibilities

• Manage tenant inquiries and property repairs.
• Maintain property condition reports.
• Conduct annual property inspections.

Skills

Property management experience

Customer service skills

Communication skills

Job description

Please note this role is home based peripatetic with regular travel to sites and THQ headquarters Denmark Hill

Working hours : Minimum of 35 hours per week

Interview Date : To be confirmed

This is a pivotal role within our team and the Assistant Residential Portfolio Manager will be responsible for the professional management of all assigned properties and tenants.

The tasks required of this position will require flexibility, excellent organisation and attention to detail. The Assistant Residential Portfolio Manager is responsible for our Retired Officers Quarters portfolio as well as our externally let portfolio of residential assets including performance of the properties.

Key Responsibilities :

• Provide prompt, professional response and follow through regarding tenant inquiries, problems, and complaints while dealing with day-to-day property management activities such as repairs, service charge administration, processing licences, residents associations, boundary disputes, and rental arrears
• Update and maintain property condition reports and compliance items in conjunction with the helpdesk, Facilities Managers and external block management
• Undertake site visits where required including but not limited to carrying out annual property inspections and review works required at properties
• Assist with the preparation of comprehensive monthly management reports for all properties including profit and loss accounts
• Arrange planned maintenance work and inspections, liaising directly with tenants to schedule timings and keeping them informed and updated with any changes

The successful candidate will have :

• Strong previous experience of working successfully in a similar property management role within a professional and fast paced residential property environment
• Strong experience of working successfully with contractors in the provision of a reactive repairs service, employing excellent communication skills and securing an excellent standard of service
• A strong understanding of Landlord and Tenant legislation while being commercially minded with a good approach to financial responsibility
• Strong experience of working successfully with contractors in the provision of a reactive repairs service, employing excellent communication skills and securing an excellent standard of service
• Excellent proven customer service skills (face-to-face, on the phone and in writing) with the ability and willingness to put the customer first, respond to and resolve and / or triage enquiries, in a polite and patient manner