Assistant Reception Manager

Kenmore Medical Centre; Wilmslow; On-site; GBP 22,000 - 26,000; Full time

Job summary

A healthcare practice in Wilmslow is looking for an Assistant Reception Manager to support the smooth operation of the reception team. The role involves managing staff rotas, handling patient inquiries, and ensuring excellent service quality. Ideal candidates should possess strong communication and organisational skills, with a willingness to learn and adapt in a busy environment. Flexibility is required to cover sickness and holidays.

Qualifications

• Excellent written and verbal communication skills.
• Ability to organise and maintain the reception area.
• Confident in personal development and good attendance record.

Responsibilities

• Support the Reception Manager in managing the reception.
• Answer phone calls and make appointments.
• Welcome patients and resolve queries.

Skills

Good communication skills

Organisational skills

Administrative skills

Customer service skills

Education

Good general education

Tools

EMIS Web

Job description

An exciting opportinity has arisen for the appointment of an Assistant Reception Manager to join our Practice in Wilmslow.

The Reception team consists of 10 staff members and the reception manager. They all cover a variety of shifts to cover opening times of the surgery 8.00am - 6.30pm and also our late evenings on a Wednesday and Thursday when we are open until 8.30pm.

Main duties of the job

Your role will be to support the Reception Manager and the Team with the with the smooth running of the department.

Management Duties alongside Reception duties. Staff rotas, annual leave requests, staff training, answering of telephone, making of appointments, welcoming patients and visitors, listening and understanding patients needs, resolving queries or signposting patients to the appropriate service or appointment.

About us

We are a friendly, forward thinking practice held in high regard practising innovative based medicine.

3 Partners, 8 Salaried GPs, 2 Advanced Nurse Practitioners, 4 Nurses and 2 HCA's.

Training Practice - Registrars and Medical students.

Active participation in local PCN.

Stable clinical and management team.

High QOF achievers

CQC rating is good.

EMIS Web.

Paperlite and Docman.

Job responsibilities

As part of the team you wouldbe expected to provide an excellent service to our patients.

The work is varied andinteresting it includes Management Duties alongside Reception duties whichinclude answering the phone, making appointments, welcoming patients andvisitors, listening and understanding patients needs, resolving queries orsignposting patients to the appropriate service or appointment.

You need to be well motivatedand friendly with good people skills, enjoy working in a busy environment andbeing part of a team. You will be able to communicate clearly and effectively,showing understanding, care and assertiveness when appropriate.

You will be capable ofdeveloping good administrative and organisational skills and have experience ofusing computers.

Experience of working inhealthcare is not essential as long as you possess the above qualities and arewilling and eager to learn new skills and are flexible in your approach towork.

We will provide in-housetraining and continuing support.

Person Specification

Experience

• General Health.Good health and attendance record.
• Qualifications.Good general education.
• Communication Skills.Written and verbal communication skills should be excellent. Good record keeping is essential.
• Organisational Skills.Must be able to organise, and maintain the smooth running of the reception area. Time management is important.
• Confidentiality.
• Must understand the importance of confidentiality at all times.
• Information Technology.
• Keyboard skills are essential.
• Special Aptitudes.Confident to work alone in the office.
• Interests.Interested in own personal development.
• Circumstances.Must be flexible in availability to cover for colleagues sickness and holidays.
• Disposition, Personal Qualities.Confident in both written and verbal communication.
• Sense of humour.
• Calm disposition.
• Highly organised.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.