Assistant Reception Manager

AccorHotel; St Andrews; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary package

Company pension scheme

Staff shuttle service to and from St. 

Complimentary staff canteen with fresh

50% discount in Food & Beverage Outl

Exclusive employee rates for spa

Free gym and pool access

Career growth opportunities and clear

Job summary

Fairmont St Andrews is seeking an Assistant Reception Manager to drive daily Front Desk operations and guest services with energy and leadership. You will lead Supervisors and Front Desk Agents, ensuring seamless guest experiences from check-in to departure.

The role requires hands-on leadership, a passion for outstanding guest service and the ability to thrive in a fast-paced luxury hotel environment in St Andrews. Join a renowned property within the Accor group and help shape memorable stays.

Qualifications

• Front Office leadership experience in hotel environments.
• Strong focus on guest satisfaction and service excellence.
• Proven ability to motivate and develop a front desk team.

Responsibilities

• Lead, motivate and develop Front Office Supervisors and Front Desk Agents.
• Ensure smooth, efficient running of Front Office operations.
• Be visible in the lobby during peak times and engage with guests.
• Handle guest feedback and resolve issues with professionalism.
• Drive service excellence and exceed brand standards and guest satisfaction targets.
• Support recruitment, onboarding and ongoing training of your team.
• Monitor performance, costs, and productivity to meet business goals.
• Collaborate with other departments to deliver a seamless guest journey.
• Create a positive working environment with energy and personality.

Skills

Front Office leadership

Guest satisfaction

People motivation

Organisational skills

Problem-solving

Team development

Job description

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

Fairmont St Andrews are looking for an Assistant Reception Manager to help shape unforgettable guest experiences while supporting and inspiring our Front Office team every day.

What you’ll be doing

As Assistant Reception Manager, you’ll be the driving force behind the daily operation of our Front Desk and guest services. You’ll lead from the front, ensuring every guest interaction is seamless, personalised, and memorable.

You will:

• Lead, motivate and develop a team of Front Office Supervisors and Front Desk Agents
• Take ownership of the smooth, efficient running of Front Office operations
• Be visible in the lobby during peak times, supporting your team and engaging with guests
• Handle guest feedback and resolve challenges with confidence and professionalism
• Drive service excellence, ensuring brand standards and guest satisfaction targets are exceeded
• Support recruitment, onboarding, training and ongoing development of your team
• Monitor performance, costs and productivity to meet business goals
• Build strong relationships across departments to deliver a seamless guest journey
• Bring energy, ideas and personality to create a fun and positive working environment

• Previous experience in a Front Office leadership role within a hotel environment
• A confident, hands‑on leader who leads by example
• A passion for delivering outstanding guest experiences
• Strong organisational and problem‑solving skills
• The ability to thrive in a fast‑paced, ever‑changing environment
• A people‑focused approach with a natural ability to motivate and inspire

Our reputation is built on our people. We offer a professional, supportive environment where high standards, collaboration and genuine hospitality are at the heart of everything we do.

As part of Fairmont and Accor, one of the world’s leading hospitality groups, we provide access to global career opportunities and long-term development.

• Competitive salary package
• Company pension scheme for your future security
• Staff shuttle service to and from St Andrews
• Complimentary staff canteen with fresh daily meals
• 50% discount in our Food & Beverage outlets
• Exclusive employee rates for spa treatments and complimentary green fees
• Free access to our gym and pool facilities
• Career growth opportunities and clear progression pathways
• Comprehensive on-the-job training to support your development
• Regular team social events to connect, unwind, and celebrate together