Event Operations Assistant Manager

Accor Hotels; St Andrews; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Staff shuttle service to/from St Ande

Complimentary staff canteen

50% off dining in F&B outlets

Employee rates for Spa treatments and

Access to gym and pool services

Job summary

Fairmont St Andrews is seeking an Event Operations Assistant Manager to join our Food & Beverage team. You will support daily operations for conferences, banquets, private dining and events across the resort, while leading the Events team to ensure service excellence.

This role offers a path to develop leadership in a luxury five-star environment, collaborating with Planning, Culinary, F&B and Technical Services teams to deliver outstanding guest experiences.

Qualifications

• Previous experience within Events, Banqueting or Food & Beverage operations.
• Supervisory or team-leading experience within hospitality.
• A genuine passion for delivering exceptional guest service.
• Strong organisation and attention to detail.
• Excellent communication and interpersonal skills.
• The confidence to lead a team and make decisions during busy events.
• The ability to work collaboratively across different departments.
• Flexibility to work a variety of shifts, including evenings and weekends, in line with our events calendar.

Responsibilities

• Support the Event Operations Manager with the day-to-day running of conferences, banquets, private dining and events across the resort.
• Take an active leadership role during events, ensuring service is delivered smoothly, professionally and to Fairmont standards.
• Lead, motivate and support the Event Operations team, helping to create a positive and engaging working environment.
• Ensure event spaces are set up accurately and on time in accordance with Banquet Event Orders (BEOs) and individual client requirements.
• Act as a key point of contact for clients and guests during events, responding quickly to requests and ensuring expectations are met and exceeded.
• Work closely with our Events Planning, Culinary, Food & Beverage and Technical Services teams to ensure seamless event delivery.
• Coordinate the set-up, service and clear-down of conferences, banquets and private dining events.
• Ensure china, glassware, equipment and other operational supplies are available, clean and maintained to the required standard.
• Assist with stock control, monthly inventories and the ordering of operational equipment and supplies.
• Support the management of payroll and departmental costs, helping the team operate efficiently and in line with budget.
• Ensure all areas are maintained to the highest standards of presentation, cleanliness, health and safety.
• Support the training and development of colleagues, ensuring the team has the knowledge and confidence to deliver outstanding service.

Skills

Events experience

Team leadership

Guest service excellence

Organisation

Communication

Decision making

Collaboration

Flexibility

Job description

Company Description

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

Job Description

Are you passionate about creating memorable events and delivering exceptional guest experiences?

We are looking for an enthusiastic and organised Event Operations Assistant Manager to join our Food & Beverage team at Fairmont St Andrews.

From intimate private dinners and corporate conferences to spectacular celebrations and large-scale events, no two days are quite the same. Working alongside our Event Operations Manager, you will play a key role in bringing each event t0o life, ensuring everything is beautifully prepared, professionally delivered and exceeds our guests' expectations.

This is a fantastic opportunity for someone with experience in hospitality or events who is ready to take the next step in their career and develop their leadership experience within a luxury five-star environment.

What you'll be doing

• Support the Event Operations Manager with the day-to-day running of conferences, banquets, private dining and events across the resort.
• Take an active leadership role during events, ensuring service is delivered smoothly, professionally and to Fairmont standards.
• Lead, motivate and support the Event Operations team, helping to create a positive and engaging working environment.
• Ensure event spaces are set up accurately and on time in accordance with Banquet Event Orders (BEOs) and individual client requirements.
• Act as a key point of contact for clients and guests during events, responding quickly to requests and ensuring expectations are met and exceeded.
• Work closely with our Events Planning, Culinary, Food & Beverage and Technical Services teams to ensure seamless event delivery.
• Coordinate the set-up, service and clear-down of conferences, banquets and private dining events.
• Ensure china, glassware, equipment and other operational supplies are available, clean and maintained to the required standard.
• Assist with stock control, monthly inventories and the ordering of operational equipment and supplies.
• Support the management of payroll and departmental costs, helping the team operate efficiently and in line with budget.
• Ensure all areas are maintained to the highest standards of presentation, cleanliness, health and safety.
• Support the training and development of colleagues, ensuring the team has the knowledge and confidence to deliver outstanding service.

Qualifications

Who we're looking for

You will be a confident and hands-on hospitality professional who enjoys being at the heart of the action. You'll have a natural ability to organise, communicate and lead a team while remaining calm and solutions-focused in a busy events environment.

Ideally, you'll have:

• Previous experience within Events, Banqueting or Food & Beverage operations.
• Supervisory or team-leading experience within hospitality.
• A genuine passion for delivering exceptional guest service.
• Strong organisation and attention to detail.
• Excellent communication and interpersonal skills.
• The confidence to lead a team and make decisions during busy events.
• The ability to work collaboratively across different departments.
• Flexibility to work a variety of shifts, including evenings and weekends, in line with our events calendar.

Additional Information

• Staff shuttle service to/from St Andrews
• Complimentary staff canteen
• 50% off dining in our Food and Beverage outlets
• Employee rates for Spa treatments and green fees
• Access to gym and pool services