Service Manager

Beighton; Sheffield; On-site; GBP 50,000 - 70,000; Full time

Job summary

Sheffield City Council is transforming its Housing Service and seeks a Performance and Insight Service Manager to lead the new Housing Performance and Insight Service, guiding data, insight and tenant engagement to improve outcomes for tenants and residents.

Reporting to the Assistant Director of Strategy & Regulation, you will set governance, ensure data quality, deliver timely reporting, and work with senior leaders to embed evidence-based decision making across the service.

Qualifications

• Experience leading performance, insight, business intelligence or data functions within a complex organisation.
• Experience developing and implementing performance frameworks, governance arrangements and reporting systems.
• Strong analytical skills with the ability to interpret complex information and turn insight into action.
• Experience of working in regulatory environments.
• Excellent leadership and people management skills.
• Commitment to improving outcomes for residents through performance excellence and tenant engagement.

Responsibilities

• Lead the Housing Performance and Insight Service and set the strategic direction for performance, data, insight and tenant engagement across Housing.
• Develop and embed Housing's Performance and Data Framework.
• Ensure the delivery of accurate, timely and meaningful performance reporting and statutory returns.
• Provide high-quality intelligence and insight to support strategic decision-making and service improvement.
• Champion data governance, quality assurance and information management practices.
• Drive a culture of evidence-based decision-making and continuous improvement.
• Oversee the development of dashboards, reporting products and performance frameworks.
• Ensure tenant voice and resident feedback directly influence priorities, service design and improvement activity.
• Support Housing's regulatory compliance, inspection readiness and assurance arrangements.
• Build strong relationships across Housing, the Council and external partners to influence outcomes and drive improvement.

Skills

Performance management

Data governance

Stakeholder engagement

Leadership

Regulatory experience

Tools

BI dashboards

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Help Shape the Future of Housing in Sheffield

Sheffield City Council is one of the UK's largest social landlords, responsible for nearly 40,000 council homes and delivering services that make a real difference to the lives of tenants and residents across the city.

We are transforming our Housing Service to create a modern, high-performing, customer-focused landlord that is safe, compliant, evidence-led and accountable to residents. As part of this transformation, we have created a new specialist Strategy & Regulation function to strengthen strategic leadership, regulatory assurance, performance management and tenant influence across Housing.

We are now seeking a Performance and Insight Service Manager to lead our newly established Housing Performance and Insight Service.

About the Role

This is an exciting opportunity to lead a high-profile service at the heart of Sheffield's housing transformation journey.

Reporting to the Assistant Director of Strategy & Regulation, you will provide strategic leadership for Housing performance, data, insight and tenant engagement. You will ensure that high-quality information, evidence and resident feedback are used to support decision-making, drive service improvement, strengthen compliance and deliver better outcomes for tenants and residents.

You will lead the development and implementation of Housing's performance and data framework, ensuring robust governance, data quality and assurance arrangements are in place. Working closely with senior leaders, service managers and corporate colleagues, you will help create a culture where performance intelligence and tenant voice drive improvement and accountability across the organisation.

The role also provides strategic oversight of tenant engagement and involvement, ensuring resident feedback is embedded in service planning, performance management and improvement activity. This is fundamental to our ambition to strengthen co-regulation and meet the expectations of the Regulator of Social Housing.

You will lead a multidisciplinary team including performance, insight, data and tenant engagement professionals, helping to shape the future direction of Housing Services and supporting continuous improvement across one of the largest housing providers in the country.

What You'll Be Doing

• Leading the Housing Performance and Insight Service and setting the strategic direction for performance, data, insight and tenant engagement across Housing.
• Developing and embedding Housing's Performance and Data Framework.
• Ensuring the delivery of accurate, timely and meaningful performance reporting and statutory returns.
• Providing high-quality intelligence and insight to support strategic decision-making and service improvement.
• Championing excellent data governance, quality assurance and information management practices.
• Driving a culture of evidence-based decision-making and continuous improvement.
• Overseeing the development of dashboards, reporting products and performance frameworks.
• Ensuring tenant voice and resident feedback directly influence priorities, service design and improvement activity.
• Supporting Housing's regulatory compliance, inspection readiness and assurance arrangements.
• Building strong relationships across Housing, the Council and external partners to influence outcomes and drive improvement.

Who We're Looking For

We are looking for an inspirational leader who can demonstrate:

• A successful track record of leading performance, insight, business intelligence or data functions within a complex organisation.
• Experience developing and implementing performance frameworks, governance arrangements and reporting systems.
• Strong understanding of how performance management, insight and evidence can improve services and organisational outcomes.
• Experience working within regulatory environments.
• Excellent analytical skills with the ability to interpret complex information and turn insight into action.
• Strong leadership and people management skills with the ability to develop high-performing teams.
• Outstanding communication and stakeholder management skills, with the ability to influence at all levels.
• Experience of driving service improvement, organisational learning and evidence-based decision-making.
• A commitment to improving outcomes for residents through performance excellence and meaningful tenant engagement.

Why Join Us?

This is a unique opportunity to help shape the future of Housing in Sheffield.

You will join a newly established leadership team responsible for strengthening Housing's approach to performance, assurance, regulation, tenant influence and continuous improvement. Your work will directly contribute to better services, stronger accountability, improved resident outcomes and the ongoing transformation of one of the country's largest local authority housing services.

Interested?

For an informal discussion about the role, please contact:

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyoneand where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.