Assistant Property Manager

Pinnacle Property Management Ltd; West Midlands; Remote; GBP 18.000 - 24.000; Teilzeit

Benefits dieser Stelle

Private medical insurance

Life assurance

Enhanced family leave

Pension scheme

Training & development

Sabbaticals

Employee assistance programme

Discounts across travel, retail, etc.

Zusammenfassung

Rendall & Rittner is recruiting an Assistant Property Manager for a Midlands portfolio, with home-based flexibility. The role focuses on coordinating resident requests, contractor actions, and ensuring statutory compliance while supporting day-to-day property operations.

You will manage emails, log cases, raise POs, and track progress, working closely with the team to deliver timely, accurate reports and documentation. A service-oriented, organised approach is essential.

Qualifikationen

• Excellent customer service and communication skills.
• Highly organised, detail-oriented and able to manage multiple tasks.

Aufgaben

• Manage resident queries and contractor coordination, ensuring timely responses.
• Prepare reports and meeting packs, minutes and portfolio updates.
• Maintain compliance, H&S and finance records for the portfolio.
• Assist with service charge administration and budgeting inputs.

Kenntnisse

Customer service

Organisation

Communication

Team coordination

Tools

Microsoft 365

Jobbeschreibung

• Part time - Mondays, Tuesdays and Wednesdays
• 12 Month Contract

ASSISTANT PROPERTY MANAGER

• Rendall & Rittner
• £Competitive
• Home-based
• Part time - Mondays, Tuesdays and Wednesdays
• 12 Month Contract

Role Overview

You will play a pivotal supporting role, helping to deliver first-class management across a Midlands portfolio. You will be a trusted point of contact for residents, contractors and stakeholders, coordinating smooth day-to-day operations, maintaining compliance, and ensuring actions are followed through.

This is a home-based role, offering flexibility to manage your workload remotely while supporting the team with the effective management of the portfolio.

ROLE EXPECTATIONS

• Most days you will manage inboxes and resident requests, progress maintenance actions with contractors, and keep compliance, H&S and finance-related records up to date.
• You will prepare reports, minutes and communications, and support the planning and follow up of site inspections, meetings and remedial works.
• You will work closely with your team to prioritise tasks, spot risks early and keep stakeholders informed.

What Success Looks Like

• Residents receive timely, clear and courteous responses, with issues resolved or progressed swiftly.
• Compliance, H&S and statutory obligations are meticulously tracked, documented and up to date.
• Contractor works are well scoped, competitively procured, delivered on time and to standard.
• Service charge administration is accurate, with strong cost control and proactive variance spotting.
• Site inspections translate into clear action lists with visible progress and tidy close-out.
• Your team are supported with organised files, reports and on-time deliverables.

How You'll Spend Most Of Your Time

• Managing resident queries, logging cases and updating stakeholders until resolution.
• Scheduling, briefing and coordinating contractors; raising POs and tracking jobs to completion.
• Maintaining H&S and compliance records, certificates and risk assessment actions.
• Assisting with service charge administration, budgeting inputs and invoice approvals.
• Preparing meeting packs, agendas, minutes and concise portfolio reports.

Who This Role Is For

• You are service focused, calm under pressure and motivated to get things done right first time.
• You are highly organised, detail-driven and comfortable juggling multiple priorities.
• You communicate clearly and diplomatically with residents, contractors and colleagues.
• You enjoy being on-site as well as behind the scenes, turning plans into practical outcomes.
• You take ownership, follow through on actions and proactively suggest improvements.

Experience That Helps

• Excellent customer service skills and a proactive, problem-solving attitude.
• Experience in residential block or property management support, facilities or estate operations.
• Familiarity with leasehold principles, service charges and contractor coordination.
• Confidence using property management systems, Microsoft 365 and creating clear reports/minutes.
• Exposure to H&S/compliance processes and translating risk assessments into actions.

What We Offer

• Competitive salary, aligned to experience
• Discretionary bonus
• 25 days holiday plus bank holidays
• Private medical insurance, life assurance and enhanced family leave
• Fully funded training and professional development
• Paid sabbaticals as a loyalty reward
• Pension scheme and employee assistance programme
• Discounts across travel, retail, fitness and entertainment

About Rendall & Rittner

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.

We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

How We Hire

• Initial conversation with our talent team
• Interview focused on your approach to resident service, organisation and prioritisation, coordination of contractors and compliance actions, and how you translate site findings into clear plans and outcomes

We aim to complete the process within two to three weeks and communicate clearly throughout.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.

Appointment is subject to a valid DBS check.