Assistant Estate Manager

Pinnacle Property Management Ltd; Greater London; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

25 days holiday

Enrolment into pension scheme

Employee assistance programme

Employee referral scheme

Team uniform* subject to development

Fully funded training and development

Job summary

Rendall & Rittner is seeking an Assistant Estate Manager for Paddington Gardens in London to support the Estate Manager and lead onsite teams. You will coordinate contractors, uphold safety and presentation, and ensure a five-star resident experience.

Responsibilities include daily briefings with concierge and security, budget monitoring, site inspections, and proactive issue resolution to maintain a premium environment.

Qualifications

• Experience leading onsite teams in residential or commercial settings.
• Proven ability to coordinate contractors and maintain compliance.
• Strong communication with residents, contractors and colleagues.
• Experience with budgeting and invoicing documentation.

Responsibilities

• Line manage concierge and security staff with daily briefings.
• Coordinate contractors for cleaning, M&E, landscaping and lifecycle works.
• Conduct regular site inspections and safety checks.
• Handle resident queries and communications.
• Monitor budgets, raise POs and approve invoices.
• Oversee permits to work, risk assessments and compliance records.

Skills

People leadership

Team management

Contractor coordination

Budget monitoring

Communication

Job description

Mon - Fri 0830 - 1700

ASSISTANT ESTATE MANAGER

• Rendall & Rittner
• £40,000 - £45,000
• Paddington Gardens (Dahlia House) - W2 1AW

DEVELOPMENT DETAILS

Paddington Gardens is a Berkeley Homes development comprising 355 apartments across 4 blocks, situated alongside the Grand Union Canal in Paddington Basin, with a concierge service and canalside communal areas. Cafes and restaurants sit at ground floor level, and Paddington station is a short walk away, providing Elizabeth line, Underground and National Rail connections.

ROLE EXPECTATIONS

You will support the Estate Manager to keep the development running smoothly day to day, taking ownership when they are away. You’ll lead onsite teams, coordinate contractors, uphold safety and compliance, and ensure residents enjoy a consistently high standard of service and presentation.

What Success Looks Like

• Residents feel heard, informed and delighted with swift, practical resolutions to their requests.
• Onsite concierge and security teams are engaged, well-briefed and delivering five-star standards.
• Buildings, grounds and plant rooms are immaculate, safe and fully compliant at all times.
• Planned maintenance and contractor works are scheduled, monitored and completed to spec and on budget.
• Accurate records, permits and reports are maintained and deadlines are never missed.
• Issues are anticipated early and solved proactively with clear communication to stakeholders.

How You’ll Spend Most Of Your Time

• Line managing concierge and security colleagues, including daily briefings, rota management, performance management and coaching within a residential leasehold property management setting.
• Coordinating contractors for cleaning, M&E, landscaping and lifecycle works, ensuring quality and value.
• Conducting regular site inspections, H&S checks and follow-ups to keep standards consistent.
• Handling resident queries and communications, from building updates to incident responses.
• Monitoring budgets, raising POs and supporting invoice approvals with accurate documentation.
• Overseeing permits to work, risk assessments and compliance records for audits and assurance.

Who This Role Is For

• You’re a people-focused leader who sets clear standards and supports teams to deliver them.
• You stay calm under pressure, prioritise effectively and follow through on every detail.
• You communicate with warmth and clarity, adapting your style for residents, contractors and colleagues.
• You take ownership, anticipate issues and solve problems before they escalated.
• You care about presentation and hospitality, with pride in maintaining a premium environment.

Experience That Helps

• Managing sizeable onsite teams in residential, hotels or commercial settings.
• Managing contractors and service partners in a multi-building estate.
• Working knowledge of building systems, planned maintenance and compliance processes.
• Handling resident or customer service inquiries and delivering high satisfaction.
• Using property or facilities management systems to track tasks, works and budgets.

What We Offer

• 25 days holiday plus bank holidays
• Enrolment into the Rendall & Rittner pension scheme
• Employee assistance programme supporting family, health, money and work
• Employee referral scheme
• Team uniform* subject to development
• Fully funded training and development opportunities
• Access to discounts across travel, retail, fitness and entertainment

About Rendall & Rittner

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.

We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

How We Hire

• Initial conversation with our talent team
• Interview focused on your estate operations know-how, resident service mindset, team leadership and problem-solving approach

We aim to complete the process within two to three weeks and communicate clearly throughout.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.