Assistant Property Manager

@Venues; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team as an Assistant Property Manager, where you will be the first point of contact in a fast-paced environment. This role offers the chance to ensure properties are maintained to the highest standards while building strong client relationships. The company is a leading property managing agent in the North West, committed to redefining property management through community building and outstanding customer care. With an array of amazing benefits and a focus on employee well-being, this is an exciting opportunity for those looking to make a real impact in property management.

Benefits

Enhanced family leave policies

Cycle to work scheme

Season ticket loan

Pet lovers Friday

Enhanced sick pay

Study support

Cash plan

Enhanced annual leave

Birthday off

House purchase day off

Qualifications

• Experience in a fast-paced customer service environment.
• Knowledge of customer service excellence principles.

Responsibilities

• Ensure properties are maintained to high standards and manage customer inquiries.
• Build client relationships and maintain high levels of customer satisfaction.

Skills

Customer Service

Organization Skills

Property Management

Conflict Resolution

Education

ARLA Qualification

Job description

Were searching for an incredible Assistant Property Manager to join our team! You will act as the first point of contact for the team's enquiries in a fast-paced, reactive environment, ensuring a first-class experience is delivered.

What do we offer?

We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support, cash plan, and much more!

We also offer enhanced annual leave, including your birthday off and a day when you buy your house, because we believe you deserve to celebrate special moments with your loved ones. Family always comes first at ub!

What will you do?

Property Management

• Ensure our customers and their properties are cared for and maintained to the highest standards, in line with budgets, service level agreements, and regulatory requirements.
• Act as the first line for all customer inquiries, dealing calmly and confidently with reactive issues, following them through to resolution or escalating as appropriate.
• Review and feedback key concerns from weekly property inspections carried out by onsite staff, with appropriate follow-up.
• Work in partnership with the PM in the delivery of day-to-day planned, reactive, and cyclical maintenance and acts as the daily contact for contractors.
• Support residents with queries such as noise and ASB complaints, seeing issues through to resolution and liaising with third parties as needed.
• Coordinate the processing of insurance claims promptly.
• Manage the site service schedule and planned maintenance schedule in line with required works and statutory compliance.
• Ensure all sites, residents, contractors, and landlords comply with statutory and contractual obligations, including RICs, TPI, and all health and safety regulations.
• Support processes like section 20s, overseeing enquiries such as contract and utility renewals, insurance claims, H&S reports, and related actions.
• Provide information for Management Information Packs and work with the Legal and Compliance team for leaseholder matters, responding to customer inquiries as needed.

Customer Partnership

• Build and maintain client relationships to develop strong, lasting partnerships and loyalty, ensuring high levels of customer satisfaction.
• Liaise with tenants, landlords, directors, contractors, and other parties to ensure service delivery meets high standards and expectations.

Financial Management

• Manage all works and expenses in line with budget, maintaining oversight and control.

What are we looking for?

• Experience working in a fast-paced customer service environment.
• Residential property management experience is advantageous but not essential.
• ARLA qualification (desirable).
• Knowledge of principles of customer service excellence.
• Strong organization skills and the ability to manage multiple and conflicting deadlines.

Why choose us?

We are not your usual property company. We are the North West's leading property managing agent! At urbanbubble, we're redefining property management through community building, customer care, and innovation. Our team delivers outstanding customer experiences to 14,000 residents and growing. We seek bold, ambitious, resourceful team members to manage and create communities, unleashing your potential and exceeding customer expectations.

Interested? Don’t meet every requirement? Don’t count yourself out! We are committed to diversity and encourage applicants to apply regardless of whether they meet all qualifications. We are an equal opportunity employer and willing to provide support during the recruitment process.

Apply now and join a fantastic organization that values its people!