Assistant Property Manager

TN United Kingdom; Hertford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading property management company is seeking an Assistant Property Manager to join their growing team. The successful candidate will have 1-2 years of experience in property management, overseeing maintenance and ensuring excellent customer service. This full-time role offers a competitive salary and a range of benefits, including wellbeing support and generous holiday allowance.

Benefits

Wellbeing at work

23 days holiday + Bank Holidays

Annual discretionary bonus scheme

Team socials

Onsite parking

Qualifications

• 1-2 years property management experience required.
• Knowledge of property management principles essential.
• Self-motivated with strong interpersonal skills.

Responsibilities

• Manage portfolio and ensure excellent customer service.
• Oversee H&S, FRA, and legal compliance.
• Respond to customer queries within 24 hours.

Skills

Property management experience

Interpersonal skills

Communication skills

Tools

QUBE

Windows

Job description

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Assistant Property Manager

OA are recruiting for an Assistant Property Manager to join our client’s team as they continue to grow their client base.

You will need around 1-2 years of property management experience, responsible for overseeing reactive maintenance, raising job orders, and ensuring excellent customer communication. The successful candidate will promote customer service excellence by leading by example and ensuring the best customer experience.

Location:

Elstree, Borehamwood

Hours:

Full time, 9am – 5.30pm (Monday to Friday)

Salary:

Up to £30,000 depending on experience

Benefits:

• Wellbeing at work
• 23 days holiday + Bank Holidays (additional 4 days for festive closure)
• Annual discretionary bonus scheme
• Team socials
• Onsite parking

Key Responsibilities:

• Manage portfolio and ensure excellent customer service
• Respond to customer queries via email/call within 24 hours
• Oversee H&S, FRA, and legal compliance
• Action site reports, lift works; complete minutes/reports within 5 days
• Coordinate with Line Manager to meet deadlines
• Uphold company values and culture
• Obtain quotes and source contractors
• Create and sign contracts following s.20 regulations
• Maintain H&S and FRA signage
• Authorize expenditure and manage cash flow
• Develop and follow budgets with accounts
• Arrange meetings and send minutes within a week
• Authorize seller’s packs
• Ensure legislative compliance
• Verify asbestos reports
• Participate in training and team events
• Conduct site visits and update system within a week

Processing Duties:

• Manage insurance claims
• Communicate with leaseholders/residents about issues
• Obtain at least 3 quotes for orders over £400
• Coordinate with onsite staff and supplies
• Answer site queries and cover absences
• Archive reports, emails, contracts in Qube
• Send urgent updates via SMS/email
• Manage contractor contracts
• Conduct site visits, take photos, complete reports within 5 days
• Meet clients onsite for complex issues
• Build contractor relationships to reduce costs and improve service
• Contribute to newsletters
• Update meter readings
• Attend AGMs and meetings, send minutes

Skills and Experience:

• 1-2 years property management experience
• Knowledge of property management principles
• Self-motivated for improvement
• Strong interpersonal skills
• Proficient in QUBE and Windows (Word, Excel)
• Excellent communication skills