Assistant Project Coordinator

United Utilities; Keswick; Hybrid; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Pension scheme

Healthcare plan

Annual leave 26 days

Bonus scheme

Car parking

Job summary

United Utilities is seeking an Assistant Project Coordinator to support the Project Delivery Team in managing customer and third-party coordination for lower complexity projects. The role focuses on identifying risks, engaging with stakeholders, and ensuring alignment with delivery plans.

The person will work across internal teams and external partners, contributing to plans, risk registers, and project documentation while maintaining high standards of customer service and compliance.

Qualifications

• Experience in delivering excellent customer service.
• Ability to communicate clearly with diverse stakeholders.
• Proficient in Microsoft Word, Excel and PowerPoint.

Responsibilities

• Support the Delivery Manager and project team in identifying customer and third-party risks for lower complexity projects.
• Develop action plans with Environment & Sustainability teams for third parties.
• Coordinate with internal and external stakeholders to ensure smooth delivery and approvals.
• Contribute to project documentation including risk registers and business cases.

Skills

Customer service

Stakeholder communication

Microsoft Office

Driving licence

Job description

Job number UU06654 Country United Kingdom Region Cumbria Location name Thirlmere Forestry, Thirlmere, Nr Keswick, Cumbria, CA12 4TQ Posting End Date 25/10/2026 Band 6a Role Type Permanent Work hours 37 Hours per Week Salary £38,974

Salary - £38,974
Work Type - Hybrid
Job Location - Thirlmere Forestry, Thirlmere, Nr Keswick, Cumbria, CA12 4TQ
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week

The Role

We have a great opportunity for a Assistant Project Coordinator to join us!

In this role you will provide advice, guidance, and support to the Project Delivery Team to ensure that any potential Customer and Third-party issues are identified and resolved.

You will be the focal point for advising the Delivery Manager and project team on the coordination of customer and third-party operations (e.g., network rail and power supply). You will work with both internal and external stakeholders to assist in the delivery of a variety of small and lower complexity projects

What You'll Be Doing

• Assisting the Delivery Manager and project team in identifying customer and third-party risks for lower complexity capital projects, as well as customer/street works issues and community investment opportunities.
• Work alongside Environment & Sustainability PLE (Planning, Landscape, and Ecology) to develop Customer and Third-Party Action Plans for projects. Produce the Checklist for identifying third parties and assessing the impact on customers.
• Working with the Delivery Manager and project team to ensure effective internal and external stakeholder identification, analysis, and ongoing engagement (e.g., customers, Parish Council, Street works, United Utilities Operations personnel, public, community groups). (Community investment)
• Working with the Delivery Manager and project team to ensure that customer and third-party risks are communicated to the team and properly incorporated into key project documentation and processes such as Business cases, Project risk register, Batch Management Plan.
• Providing direction and assistance to the Delivery Manager and project team on the ownership and resolution of customer contacts in compliance with the company's guaranteed service standards and service level agreements.
• Contributing to project reviews and input to monthly reports on customer/stakeholder management
• Developing a strong working relationship and lines of communication with the relevant Area Engagement Lead.
• Take part in Value Management and Collaborative planning meetings.
• Ensure that all essential customer and Third-Party permissions and consents are in place prior to full approval or start on site.
• Undertake assurance activities such as site visits to monitor project performance for customer and third-party activities.
• When required, provide support to the Third Party and Senior Third Party Co-Ordinators in activities and administrative tasks related to more complex projects.

What You'll Bring

• Be enthusiastic about providing great customer service.
• Proven record of providing exceptional customer service
• You should be able to communicate well with customers, internal and external stakeholders, and be able to adapt your communication style to different scenarios.
• Have a good understanding of Microsoft applications - Word, Excel, and PowerPoint.
• Full UK Driving Licence
• This role may not be eligible for the visa sponsorship

What We Offer

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• Enhanced parental leave schemes

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.