Assistant Product Manager

Metro Bank; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

generous holiday allowance

attractive pension scheme

healthcare

life assurance

colleague discounts

Job summary

Metro Bank is seeking a product-focused professional to drive key business processes with accuracy and a strong emphasis on customer outcomes. You will partner with Product leadership to support a diverse portfolio of initiatives and build relationships with colleagues and senior leaders.

The role emphasizes improving ways of working, understanding our products and regulatory obligations, and delivering informed decisions.

Qualifications

• Experience in financial services or regulated environment.
• Understanding governance, risk and customer outcomes.

Responsibilities

• Deliver key business processes with accuracy, efficiency and a strong focus on quality and customer outcomes.
• Drive continuous improvement by creating, refining and documenting product processes that enhance colleague and customer experiences.
• Partner with the Lead Product Manager and Product Manager to support the delivery of a diverse portfolio of product initiatives and projects.
• Proactively identify opportunities to improve ways of working, increase efficiency and simplify processes.
• Build strong, collaborative relationships with colleagues, stakeholders and senior leaders across the business.
• Develop a deep understanding of our products, customer needs, operational processes and regulatory requirements to support informed decision-making.
• Work closely with Store and Telephone Banking teams to ensure colleagues have the knowledge, tools and guidance needed to confidently support customers and deliver great outcomes.
• Passionate about delivering great customer experiences, with a strong desire to help develop innovative, customer-focused propositions that meet customer needs, support business objectives and create meaningful value for our customers.
• Quick learner who is naturally curious and proactive, asking insightful questions to build your knowledge, gather information and confidently drive tasks and projects forward.
• Strong communicator, with the ability to convey information clearly and professionally, both verbally and in writing, adapting your style to different audiences and stakeholders.

Job description

• Deliver key business processes with accuracy, efficiency and a strong focus on quality and customer outcomes.
• Drive continuous improvement by creating, refining and documenting product processes that enhance colleague and customer experiences.
• Partner with the Lead Product Manager and Product Manager to support the delivery of a diverse portfolio of product initiatives and projects.
• Proactively identify opportunities to improve ways of working, increase efficiency and simplify processes.
• Build strong, collaborative relationships with colleagues, stakeholders and senior leaders across the business.
• Develop a deep understanding of our products, customer needs, operational processes and regulatory requirements to support informed decision-making.
• Work closely with Store and Telephone Banking teams to ensure colleagues have the knowledge, tools and guidance needed to confidently support customers and deliver great outcomes.

  Experience working within a financial services environment, or a similar regulated industry, with an understanding of the importance of governance, risk and customer outcomes.

• Passionate about delivering great customer experiences, with a strong desire to help develop innovative, customer-focused propositions that meet customer needs, support business objectives and create meaningful value for our customers.
• Quick learner who is naturally curious and proactive, asking insightful questions to build your knowledge, gather information and confidently drive tasks and projects forward.
• Srong communicator, with the ability to convey information clearly and professionally, both verbally and in writing, adapting your style to different audiences and stakeholders.

  At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

  We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including

  • generous holiday allowance
  • attractive pension scheme
  • healthcare
  • life assurance
  • a number of colleague discounts

  We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!