Assistant Product Manager

Metro Bank Plc; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Discretionary annual bonus

Generous holiday allowance

Pension scheme

Healthcare

Life assurance

Colleague discounts

Job summary

Metro Bank is seeking a product professional who prioritises customers in every decision. You will partner with senior product leaders to support a diverse portfolio while balancing governance and risk considerations.

You will join a collaborative team where proactive problem solving, clear communication and a curiosity to learn drive improvements in processes and customer outcomes, with hybrid working around your role.

Qualifications

• Experience in a financial services or regulated environment.
• Passionate about delivering great customer experiences and creating value for customers.

Responsibilities

• Deliver key business processes with accuracy and focus on customer outcomes.
• Drive continuous improvement by documenting and refining product processes.
• Support delivery of a diverse portfolio of product initiatives with senior product leaders.
• Identify opportunities to improve ways of working and increase efficiency.
• Build collaborative relationships with colleagues, stakeholders and leaders.
• Understand products, customer needs, processes and regulatory requirements to inform decisions.
• Ensure store and contact centre teams have tools and guidance to help customers.
• Demonstrate accountability for risk and doing the right thing for customers and the bank.

Skills

Financial services exp

Customer experience

Curious learner

Strong communicator

Job description

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What you will do:

• Deliver key business processes with accuracy, efficiency and a strong focus on quality and customer outcomes.
• Drive continuous improvement by creating, refining and documenting product processes that enhance colleague and customer experiences.
• Partner with the Lead Product Manager and Product Manager to support the delivery of a diverse portfolio of product initiatives and projects.
• Proactively identify opportunities to improve ways of working, increase efficiency and simplify processes.
• Build strong, collaborative relationships with colleagues, stakeholders and senior leaders across the business.
• Develop a deep understanding of our products, customer needs, operational processes and regulatory requirements to support informed decision-making.
• Work closely with Store and Telephone Banking teams to ensure colleagues have the knowledge, tools and guidance needed to confidently support customers and deliver great outcomes.
• And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

• Experience working within a financial services environment, or a similar regulated industry, with an understanding of the importance of governance, risk and customer outcomes.
• Passionate about delivering great customer experiences, with a strong desire to help develop innovative, customer-focused propositions that meet customer needs, support business objectives and create meaningful value for our customers.
• Quick learner who is naturally curious and proactive, asking insightful questions to build your knowledge, gather information and confidently drive tasks and projects forward.
• Srong communicator, with the ability to convey information clearly and professionally, both verbally and in writing, adapting your style to different audiences and stakeholders.

Our promise to you…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!

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