Assistant Practice Manager - General Practice

NHS; Derby; On-site; GBP 30,000 - 35,000; Full time

Job summary

An innovative GP practice in Derby is seeking a proactive Assistant Practice Manager to support daily operations and develop into a leadership role. This exciting opportunity involves overseeing IT systems, managing HR functions, and ensuring compliance with health standards. Join a dynamic team committed to high-quality patient care and professional development in a supportive environment. Embrace the chance to grow your career in a forward-thinking practice that values staff well-being and innovation.

Qualifications

• Experience in a supervisory or management role is essential.
• Strong IT proficiency and ability to manage data reporting.

Responsibilities

• Lead operational management across practice sites.
• Oversee HR functions including recruitment and training.

Skills

HR Management

Operational Leadership

IT Systems Management

Financial Management

Communication Skills

Education

A-Level Standard Education

Professional Development in Management

Tools

SystmOne

NHS Mail

Raidar

Job description

Job summary

The Vernon Street and Lanes Medical Centre is a forward-thinking, two-site GP practice in Derby serving a diverse patient population. We are committed to high-quality care, staff development, and innovation in service delivery.

We are seeking a dynamic and proactive Assistant Practice Manager to support the Business Manager in overseeing daily operations and developing the skills and experience to eventually succeed into the Business Manager role. This is a rare and exciting opportunity for someone with a strong operational background and leadership potential.

Main duties of the job

• Lead day-to-day operational management to ensure seamless service delivery.

• Assume ownership of IT systems, digital processes, and data reporting (e.g., SystmOne, NHS Mail, Raidar).

• Manage HR functions including recruitment, induction, staff conduct, and training.

• Ensure compliance with CQC, Health & Safety, and Information Governance standards.

• Act as a key liaison between patients and staff, managing complaints and feedback.

• Possess an understanding of business finance ideally within an NHS context.

• Work alongside the Business Manager on strategic planning and leadership development.

About us

The Vernon & Lanes Medical Centre is a dynamic, two-site GP practice in Derby with a growing list of over 12,000 patients. We deliver a full range of NHS primary care services, including chronic disease management, minor surgery, sexual health, and advanced clinics. Rated GOOD by the CQC, we are known for our innovation, high QOF scores, and commitment to quality.

Our team includes GPs, ACPs, nurses, HCAs, pharmacists, physios, social prescribers, Midwives, Care Coordinators and administrative staff who collaborate in a positive, inclusive environment. We prioritise professional development, offering training for undergraduates, FY2s, registrars, and nurses. Daily MDT huddles and regular team meetings support open communication and strong teamwork.

We foster a can-do culture where change is embraced and staff well-being is valued. Our locations, one in a historic Georgian building near the city centre and the other in a modern suburban setting, offer pleasant, well-equipped workplaces. Joining us means becoming part of a friendly, forward-thinking team committed to clinical excellence and community care.

Date posted

03 May 2025

Pay scheme

Other

Salary

£30,000 to £35,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A1515-25-0000

Job locations

13 Vernon Street

Derby

Derbyshire

DE1 1FW

The Lanes Medical Centre

147 Normanton Lane

Littleover

Derby

DE23 6LF

Job description Job responsibilities

Main Responsibilities

• Provide day-to-day operational leadership across both practice sites.

• Act as a succession post for the Business Manager, with long-term leadership development.

• Oversee all IT systems, digital tools, and data reporting to support operations and performance.

• Lead on HR functions including recruitment, induction, performance management, and training.

• Maintain and improve Health & Safety standards and regulatory compliance.

• Coordinate patient communications, manage complaints and feedback professionally.

• Ensure CQC, Information Governance, and quality standards are met and maintained.

• Support financial reporting including Enhanced Services, QoF, LCSF and payroll cover.

• Support the Finance Administrator to ensure an understanding of the financial processes, including payroll, and provide cover in staff absences.

• Liaise with internal and external stakeholders, ensuring smooth communication and collaboration.

• Deputise for the Business Manager as required, maintaining continuity of operations.

Please refer to the attached job description for full details.

Job description Job responsibilities

Main Responsibilities

• Provide day-to-day operational leadership across both practice sites.

• Act as a succession post for the Business Manager, with long-term leadership development.

• Oversee all IT systems, digital tools, and data reporting to support operations and performance.

• Lead on HR functions including recruitment, induction, performance management, and training.

• Maintain and improve Health & Safety standards and regulatory compliance.

• Coordinate patient communications, manage complaints and feedback professionally.

• Ensure CQC, Information Governance, and quality standards are met and maintained.

• Support financial reporting including Enhanced Services, QoF, LCSF and payroll cover.

• Support the Finance Administrator to ensure an understanding of the financial processes, including payroll, and provide cover in staff absences.

• Liaise with internal and external stakeholders, ensuring smooth communication and collaboration.

• Deputise for the Business Manager as required, maintaining continuity of operations.

Please refer to the attached job description for full details.

Person Specification Experience Essential

• Demonstrated experience in a supervisory or management role.
• Experience in HR management, including recruitment, induction, conduct and performance.
• Experience managing IT systems and using data for reporting.
• Experience in financial management.

Desirable

• Involvement in complaint handling and quality improvement initiatives.
• Previous experience working in a GP practice or NHS setting.
• Use of TPP SystmOne or similar clinical software.
• Understanding of NHS financial claims and payroll systems.

Knowledge and Skills Essential

• Strong numeracy and analytical skills.
• Excellent IT proficiency (Word, Excel, Outlook).
• Ability to interpret and present operational data.
• Clear and effective written and verbal communication skills.
• Excellent interpersonal and team leadership abilities.
• Capacity to work independently, manage multiple demands, and meet deadlines.
• Problem-solving mindset with a proactive approach.
• Sound understanding of the operational workings of a primary care environment.
• Awareness of key national healthcare policies and their impact on general practice

Desirable

• Familiarity with NHS data reporting tools (e.g. Raidar, CQRS).
• Knowledge of CQC standards and Information Governance (IG) requirements.
• Experience facilitating staff training and development.
• Understanding of NHS financial systems, payroll, and budgeting processes.
• Awareness of local population health needs and priorities.

Qualities and Attributes Essential

• Professional, confident, and calm under pressure.
• Assertive yet empathetic approach to staff and patient issues.
• Flexible and adaptable to the changing needs of the practice.
• Highly organised and detail-oriented.
• Committed to personal growth and succession into a leadership role.
• Professional, confident, and calm under pressure.

Desirable

• Demonstrates strategic thinking and long-term planning capability.
• Enthusiastic about innovation and service improvement.

Qualifications Essential

• A-level standard of education.
• Evidence of continued professional development in management or healthcare.

Desirable

• Postgraduate education or management qualification.
• HR or IT certification (e.g. CIPD, ITIL).

Person Specification Experience Essential

• Demonstrated experience in a supervisory or management role.
• Experience in HR management, including recruitment, induction, conduct and performance.
• Experience managing IT systems and using data for reporting.
• Experience in financial management.

Desirable

• Involvement in complaint handling and quality improvement initiatives.
• Previous experience working in a GP practice or NHS setting.
• Use of TPP SystmOne or similar clinical software.
• Understanding of NHS financial claims and payroll systems.

Knowledge and Skills Essential

• Strong numeracy and analytical skills.
• Excellent IT proficiency (Word, Excel, Outlook).
• Ability to interpret and present operational data.
• Clear and effective written and verbal communication skills.
• Excellent interpersonal and team leadership abilities.
• Capacity to work independently, manage multiple demands, and meet deadlines.
• Problem-solving mindset with a proactive approach.
• Sound understanding of the operational workings of a primary care environment.
• Awareness of key national healthcare policies and their impact on general practice

Desirable

• Familiarity with NHS data reporting tools (e.g. Raidar, CQRS).
• Knowledge of CQC standards and Information Governance (IG) requirements.
• Experience facilitating staff training and development.
• Understanding of NHS financial systems, payroll, and budgeting processes.
• Awareness of local population health needs and priorities.

Qualities and Attributes Essential

• Professional, confident, and calm under pressure.
• Assertive yet empathetic approach to staff and patient issues.
• Flexible and adaptable to the changing needs of the practice.
• Highly organised and detail-oriented.
• Committed to personal growth and succession into a leadership role.
• Professional, confident, and calm under pressure.

Desirable

• Demonstrates strategic thinking and long-term planning capability.
• Enthusiastic about innovation and service improvement.

Qualifications Essential

• A-level standard of education.
• Evidence of continued professional development in management or healthcare.

Desirable

• Postgraduate education or management qualification.
• HR or IT certification (e.g. CIPD, ITIL).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

The Vernon Medical Centre

Address

13 Vernon Street

Derby

Derbyshire

DE1 1FW

Employer's website

https://www.vernonstreetandthelanes.co.uk/practice-information/ (Opens in a new tab)

Employer details Employer name

The Vernon Medical Centre

Address

13 Vernon Street

Derby

Derbyshire

DE1 1FW

Employer's website

https://www.vernonstreetandthelanes.co.uk/practice-information/ (Opens in a new tab)