Assistant Patient Services Coordinator - ENT

NHS; Leeds; On-site; GBP 21,000 - 26,000; Full time

Job summary

Leeds Teaching Hospitals NHS Trust in Leeds is seeking an Assistant Patient Services Coordinator for the ENT team within the Head & Neck Clinical Services Unit. You will join a busy patient administration team, supporting scheduling, patient communications and coordinating workflow to keep pathways moving smoothly.

The successful candidate will have administrative experience, a proactive approach, and the ability to work under deadlines in a fast-paced NHS environment.

Qualifications

• The successful candidate must have previous experience working within an administrative setting.
• Ability to prioritise workload and work to deadlines in a busy environment.
• Proactive approach and strong communication with clinicians, patients and colleagues.

Responsibilities

• Work with Consultants and medical teams to coordinate patient pathways.
• Schedule patients and manage appointment flow.
• Respond to patient enquiries in a courteous and timely manner.
• Help move patients through their pathways by ensuring next steps are in the pipeline.
• Collaborate with admin staff, clinicians and nursing teams to support service delivery.

Skills

Administrative experience

Scheduling patients

Communication

Teamwork

Education

Tools

MS Office

Job description

Assistant Patient Services Coordinator - ENT

An exciting opportunity has arisen to join the patient administration team within the Head & Neck Clinical Services Unit!Are you a self-motivated, enthusiastic individual with excellent organisational skills and the ability to work within strict deadlines?An exciting opportunity has arisen for an enthusiastic, proactive, motivated and passionate individual to join the Head and Neck Clinical Service Unit working as an Assistant Patient Services Coordinator, based at the LGI. This is an excellent opportunity for someone wishing to further their career development and to gain experience in a large and diverse department.This post is a full time post, 37.5 hours per week, and is for 12 months fixed term to cover a secondment.You will be joining a friendly and supportive team within the Head and Neck CSU. We are looking for someone who is enthusiastic, and who is a strong team player and hope the successful candidate will find this a challenging and interesting role.

Main duties of the job

The Assistant PSC will provide a high quality service in line with Trust standards and be able to communicate sensitivity and effectively with a wide range of people including medical staff, patients and colleagues. Support the Patient Services Co-ordinator and the Business Manager in delivering the services for the speciality.Please see Job Description for further information.

About us

The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time.We're vision is to provide the highest quality specialist and integrated care. We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page.Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.

Job responsibilities

For questions about this job, contact:

Name - Lewis Ransom Position - Patient Services Coordinator Email - [e-mail] Shortlisting Date: 28/09/26 Interview Date: W/C 05/10/26

Why you should join our Team

Leeds is a large city with the third largest metropolitan population in the country. The Leeds Teaching Hospitals NHS Trust is one of the largest NHS Trusts in the UK.

The ENT department is placed in Brotherton Wing, LGI, offering adjacency of clinic, consultant offices, secretaries and management staff, which greatly enhances the working environment.

This is an ideal opportunity for someone who enjoys working in a fast-paced environment where no 2 days are the same. You will be part of a team that values professionalism, innovation and continuous improvement, while offering opportunities to develop new skills and gain experience across a wide range of administrative functions. If you are organised, adaptable and enjoy building positive working relationships, you will find this a rewarding role where your contribution has a direct impact on the effective delivery of anaesthetic services across the Trust.

What you will bring to the role

The successful candidate must have previous experience working within an administrative setting and a positive, enthusiastic, self-motivated individual to provide comprehensive administrative support. The post holder will need to prioritise their workload, be able to work under their own initiative and be proactive in identifying administrative tasks that require completion.

• Work with Consultants and their medical teams
• Scheduling of patients
• Deal with patient enquiries.
• Play a key role in ensuring that patients move systematically through their pathways by ensuring that the next steps are in the pipeline.
• Working with various stakeholders, admin staff, clinicians, nursing teams etc

Please see the attached job description for further information about this vacancy.

About Leeds Teaching Hospital NHS Trust

Our Trust values

The Leeds Way is working together to support each other and deliver the best possible care to patients.

We are….

Responsible Open and Honest One Team Kind

Our Trust priorities

Our purpose:

Excellent, safe and sustainable care for every patient every time

Our priorities:

People Improvement and Innovation Partnerships Outcomes

Sponsorship Eligibility

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.