Assistant Operations Manager (Primary Care)

NHS; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

The NHS seeks an Assistant Operations Manager to support the Operations Manager in delivering high-quality patient services. This role involves managing recruitment, performance reviews, statutory training, and line management of staff. The position requires strong organizational skills, management experience, and excellent communication abilities.

Qualifications

• Experience in personnel management and recruitment processes.
• Familiarity with statutory/mandatory training management.
• Strong communication skills to liaise with multiple departments.

Responsibilities

• Manage recruitment, induction, and performance review processes.
• Oversee training and compliance for non-registered staff.
• Deputise for Operations Manager in staff management tasks.

Skills

Management

Organizational Skills

Communication

Job description

Assistant Operations Manager (Primary Care)

The Assistant Operations Manager will work with the Operations Manager to ensure the effective deployment of staff, premises, and IT resources to deliver high-quality patient services across the 5 PCN Practices Surgeries.

The Assistant Operations Manager will lead on line management of the Prescribing Hub and non-registered ARRS Staff, whilst the Operations Manager will manage all other staff. The Assistant Operations Manager will deputise for the Operations Manager when necessary.

Main duties of the job

Line Management responsibilities for the Pharmacy Prescribing Hub and all Non-registered ARRS Staff.

About us

Connexus Primary Care Network brings together five GP Practices serving 50,000 patients in the Brislington, St Annes, Knowle, Totterdown, and Stockwood areas of South Bristol. The PCN is located in South Bristol in the BNSSG locality and employs a small staff team responsible for delivering a range of services under contract with NHS England.

Job responsibilities

• Manage the recruitment and selection process for new staff in conjunction with relevant clinical team leads and practice staff, including advertising, interviews, safeguarding/DBS checks, references, and issuing formal job offers and contracts.
• Plan and coordinate the delivery of the induction process for new staff, in conjunction with relevant clinical team leads and practice staff.
• Ensure the delivery of a workplan including probationary targets agreed with relevant clinical team leads and practice staff.
• Support clinical leads in facilitating timely probationary reviews and setting performance targets if necessary.
• Manage requests for annual leave and study leave, ensuring these are recorded according to PCN processes.
• Manage and monitor the statutory/mandatory training programme for all Prescribing Hub Managers and Non-registered ARRS Staff, including organizing sessions with external providers.
• Manage staff sickness and return-to-work processes, ensuring proper recording and communication with clinical leads.
• Advise and support clinical lead supervisors and/or Clinical Director to ensure good communication on performance and address concerns promptly.
• Support the completion of annual appraisal reviews and training needs analysis.
• Implement processes for disciplinary, capability, sickness, and grievance issues in collaboration with clinical leads and/or Clinical Director.
• Organize and facilitate team meetings, learning events, and the PCN education series.
• Provide updates to staff on policy and procedure changes.
• Respond to HR queries and support requests from staff in a timely manner.
• Assist or deputize for the Operations Manager in organizing staff events and social activities.
• Deputize for the Operations Manager in managing staff performance, including reviews and disciplinary actions.
• Conduct exit interviews and manage handover procedures at employment end.

Person Specification

Qualifications

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Experience

• See Attachment
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Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to verify any previous criminal convictions.