Assistant Operations Manager

SHAPESLewisham; Greater London; On-site; GBP 34,000 - 37,000; Full time

Job summary

Victoria Miro is seeking an Assistant Operations Manager to oversee daily gallery operations, with a strong focus on Front of House, systems management, safety, and events. Reporting to the Operations Manager, you will lead FOH staff, manage rotas, ensure compliance, and support staff in delivering a welcoming, professional gallery environment.

The role emphasizes staffing, health and safety knowledge, and effective communication, ideal for an organized operations professional in a cultural

Qualifications

• Experience in gallery or cultural/visitor-led environments.
• Strong organisational and rota-planning skills.
• Clear communication and problem-solving abilities.

Responsibilities

• Oversee Front of House and visitor services.
• Line-manage FOH staff and invigilators.
• Manage staffing, rotas, and compliance for events.
• Support event delivery and gallery operations, ensuring safety and efficiency.

Skills

Front of House management

Team leadership

Operations systems

Event coordination

Health & Safety

Rota planning

Communication & problem solving

Tools

CRM

Telephony

Travel systems

Job description

The Assistant Operations Manager supports the smooth day-to-day running of Victoria Miro’s gallery operations, with a strong focus on Front of House, systems management, health & safety, and events delivery. Reporting to the Operations Manager, the role oversees visitor-facing services, line‑manages FOH staff and invigilators, and ensures operational systems run efficiently. You will play a key role in staffing, rotas, compliance, and event support, helping deliver a welcoming, professional gallery environment. This is a hands‑on role suited to an organised, people‑focused operations professional with experience in cultural or visitor‑led settings.

Front of House and visitor services management

Team leadership and line management

Operational systems administration (e.g. CRM, telephony, travel systems)

Event coordination and gallery operations

Health & Safety knowledge and compliance

Strong organisational and rota-planning skills

Clear communication and problem-solving abilities

Closing date: 15 Jan Salary: £34,000–£37,000 per annum