Operations and Hires Officer

English National Ballet Ltd; Greater London; On-site; GBP 29,000 - 35,000; Full time

Job summary

English National Ballet Ltd in London is seeking an Operations and Hires Officer to help ensure smooth, safe, welcoming operations at the Mulryan Centre for Dance. You will support commercial hires, events and day-to-day building operations.

This role offers a professional service to colleagues, visitors and clients, with responsibility for coordination, risk assessments, and acting as keyholder and fire marshal during emergencies.

Qualifications

• Experience in building operations or related area with customer-facing roles.
• Experience of operational planning, hire coordination or event logistics.
• Ability to understand working in performing arts or cultural sector for artistic productions.
• Professional and confident manner with high standard of customer care.
• Ability to build positive relationships with colleagues and external contacts.

Responsibilities

• Support smooth and safe operation of all activity at the Mulryan Centre for Dance (MCD).
• Provide operational support for external hires and events at MCD (rehearsals, receptions, dinners, filming, meetings, conferences).
• Manage internal administration for hires (risk assessments, health and safety docs), coordinate resources, and communicate key information to teams.
• Provide a welcoming, informed first contact for colleagues, visitors and the public to ensure a positive experience at MCD.
• Act as a keyholder, first aider and fire marshal per ENB procedures during evacuations or incidents.
• Build positive working relationships with colleagues, clients, contractors, suppliers and stakeholders.

Skills

Front of house

Events coordination

Customer service

Venue operations

Hires coordination

Job description

Operations and Hires Officer

Application Deadline: 12 November 2026

Department: Building Operations

Employment Type: Permanent - Full Time

Location: London

Compensation: £32,000 per annum

Description

About the role

We’re looking for an Operations and Hires Officer to play a key role in the smooth, safe and welcoming operation of the Mulryan Centre for Dance. You’ll work across a varied mix of commercial hires, events and day-to-day building operations, providing a professional and responsive service to colleagues, visitors and clients.

If you are looking to develop your Front of House and customer service skills or expand your career into hires and operations logistics, then this is the right opportunity for you.

Your main responsibilities as Operations and Hires Officer will include:

• Support the smooth and safe operation of all activity at the Mulryan Centre for Dance (MCD).
• Provide operational support for external hires and events at the Mulryan Centre for Dance, including dance, theatre and music rehearsals, receptions, dinners, filming, meetings and conferences.
• Manage internal administration for hires, including collating client risk assessments and health and safety documentation, coordinating internal resources, and communicating key information to relevant teams.
• Provide a welcoming, approachable and informed first point of contact for colleagues, visitors and members of the public, helping everyone using MCD to have a positive experience.
• Act as a responsible keyholder, first aider and fire marshal, and fulfil the role assigned under ENB procedures during an evacuation or serious incident.
• Build positive and effective working relationships with colleagues, clients, contractors, suppliers and other stakeholders.

Key Selection Criteria

• Experience in building operations or a related area, such as front of house, commercial hires, events or venue management, in a customer-facing role.
• Experience of operational planning, hire coordination or event logistics.
• Ability to understand the varied requirements of working in the performing arts or cultural sector and the practical requirements for the successful delivery of artistic productions.
• Professional and confident manner, with a high standard of customer care and responsiveness.
• Ability to build positive working relationships with colleagues and a wide range of internal and external contacts.